Customer Success Representative - Mid or Night shift at NEXT Trucking

| Greater LA Area
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About NEXT:
NEXT was founded with a vision to implement solutions and bring change to a fragmented industry. As a FreightTech pioneer, we are designing technology-driven solutions to transform the $800B U.S. shipping & trucking industry. Our platform connects shippers with freight capacity for every step of a shipment’s journey. 
 
Headquartered in “Silicon Beach” El Segundo, CA -- NEXT is a company driven by a commitment to provide world-class service to shippers and truckers alike. We’re on a mission to solve a trillion dollar puzzle and make freight painless.
 
Armed with experienced professionals from Google, Amazon, Salesforce and Twilio, NEXT is seeking change agents who are excited to make a meaningful impact on an industry driving the U.S. economy. We have been recognized as one of Built in LA’s Best Small Companies to Work For and 50 Startups to Watch. NEXT is venture-backed by leaders such as Brookfield Ventures, GLP and Sequoia Capital.
 
Are you NEXT?
About the Role:
We are NEXT; we deliver a best-in-class customer experience in a high-tech logistics space because of people like you, who are driven, determined, collaborative, and thrive in a fast-paced environment. In order to maintain our high level of delivery standards and meet our customer's needs, the Next OTR Operations team plays a key role in improving customer satisfaction and driving repeat business. You will report to the Marketplace Operations Manager, and will partner cross-functionally with other departments to better assist our customer and drive KPI's. We are looking for talented hard-working individuals to join our growing team!

What You'll Do

  • Manage all aspects of transit from origin to destination;
  • Interface with logistics partners to coordinate shipments;
  • Shepherd clients through the complexities of transit;
  • Collaborate with the sales team to ensure the highest level of service possible
  •  Point-of-contact for customers and carriers
  • Identify opportunities and provide feedback from drivers 
  • Lead work-streams that span multiple departments at Next and also work with external contacts to resolve issues with shipments
  • Use your quantitative skills to identify opportunities to improve the way we work with customers and the structure of our internal processes with the goal of driving operational excellence
  • Define, implement and measure improvements to our operational processes
  • Lead executions, collect data, analyze insights and provide recommendations for key projects aimed at improving Next operational team

What You'll Have

  • 1-3 years of work experience in supply chain, operations, customer success, or logistics
  • Excellent communication, interpersonal, and organizational skills
  • An obsession with client happiness. You succeed when they succeed
  • Next-level attention to detail
  • Courage to challenge the status quo when logic and reason require it. See something broken? Fix it
  • A mastery of email communication. You keep the inbox at zero.

What You'll Get

  • Competitive pay
  • Full medical, dental, and vision benefits 
  • 401k w/company match
  • Vacation and holidays 
  • Fun perks: open office, dog-friendly, unlimited snacks, and monthly catered lunches! 
  • Join a rapidly growing technology company disrupting the trucking industry

NEXT is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by emailing [email protected]
To all recruitment agencies: NEXT does not accept agency resumes. Please do not forward resumes to our jobs alias, NEXT employees or any other organization location. NEXT is not responsible for any fees related to unsolicited resumes.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • GraphQLLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • MySQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • AsanaManagement
    • ConfluenceManagement
    • TrelloManagement
    • HubSpotCRM
    • SalesforceCRM

Location

Our HQ is located in the heart of Silicon Beach with amenities like an outdoor patio, an on-site gym, and cold brew coffee & kombucha on tap.

An Insider's view of NEXT Trucking

What’s the vibe like in the office?

“If I were to describe the vibe in one word it would be grit. Everyone here comes into the office ready to learn and band together to solve the complex problems that our drivers face everyday.”

Steven

Senior Product Manager

What's the biggest problem your team is solving?

“The challenges truck drivers face, are the challenges we are dead set on solving. For far too long, drivers have been forced to deal with the inefficiencies of an archaic, tech-devoid industry. We exist to give drivers the tools to manage their workday, exceed their income goals, and run and grow their business efficiently."

Roy

Product Marketer

What are some things you learned at the company?

"I’ve been able to hone my coding skills while working with a multi-national team to achieve success in the logistics industry."

David

Accounting Operations Manager

What is your vision for the company?

"We are committed to a greener future, using technology to limit idling and deadhead in order to reduce carbon emissions at the Ports of LA and LB."

Ashley

Director of Product Management

What makes someone successful on your team?

"If you want to solve insanely complex design problems in the logistics industry, this is the place! As product design team grows, we are looking for individuals who wear different hats- you are capable of zooming out to get a big picture view of the entire process, and doesn't scared of rolling up the sleeve and dive into some messy details."

Michelle

Senior Product Designer

What are NEXT Trucking Perks + Benefits

NEXT Trucking Benefits Overview

Competitive base salary, bonus + equity
Full medical, dental and vision benefits 401k w/ company match
Vacation and Holidays
Dog friendly office
Company trips

Culture
Friends outside of work
Intracompany committees
Open door policy
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
NEXT's management team is as diverse as our staff and our focus on continuous improvement of our D&I initiatives
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
NEXT's 401(k) retirement plan matches up to 5% of their annual base salary, with immediate vesting for matched contributions.
Company Equity
NEXT offers stock options that vest over a three-year period.
Child Care & Parental Leave Benefits
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
NEXT's vacation policy includes two weeks paid time off for all employees and up to three weeks off for tenured employees of five years or longer.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Game Room
Our game room includes Ping Pong.
Stocked Kitchen
Happy Hours
Happy hours are hosted At team's discretion.
Parking
We offer employees Free on-site garage parking.
Pet Friendly
Fitness Subsidies
NEXT's offers discounted gym membership.
Professional Development Benefits
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