Procore’s Business Operations department is looking for a Salesforce Administrator to join our Customer Success Operations to join our team in Carpinteria.

This is an exciting role with an opportunity to develop and create strategic processes that will directly impact the effectiveness of our Customer Success Team! You will be reporting to the Manager of Customer Success Operations and work closely with Implementation Managers (IM's), Customer Success Managers (CSM's), Customer Support, Professional Services, and the Revenue Operations team on a daily basis.

What you’ll do:

• Data driven tasks, including analysis and tracking of leading indicators of renewals and upsell opportunities. What is working? What can we improve?
• Collaborating with Enablement teams to provide materials, process, and data to allow our IM, CSM, and SPC teams to be even more successful.
• Managing processes, e.g. task management automation for IM's, CSM's, Customer Support reps, and their managers, leveraging cross-functional tools.
• Maintain, organize, and keep dashboards/page layouts up to date.
• Support in the implementation and administration of all software used by the Customer Success team.
• Analyze information problems, requested changes, and required modifications to develop appropriate business process solutions.

What we’re looking for:

• 1- 3 years of Salesforce Administrator experience 
• Hands-on experience with Dataloader, Chatter, Reports
• Passion for trying new things and designing processes that will scale as the team grows across locations.
• The ability to break down seemingly ambiguous problems into concrete and manageable components and execute solutions.
• Innate intellectual curiosity and tenacity in seeking insights and solutions.
• Takes a high degree of ownership over their work and communicates clearly and collaboratively, taking input from team members and departments into consideration.

Bonus points:

• Experience working in Customer Success or Client Services
• Experience using Service Cloud and/or Sales Consoles
• Work experience in a SaaS company
• Understanding of Revenue cycle and processes involved
• Hands on experience with Force.com development - Apex, Visualforce, and web services development

About Us
Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore. Our headquarters is located on the bluffs above the Pacific Ocean in Carpinteria, CA, with growing offices worldwide. To learn more about our team, click here.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Perks & Benefits
You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings: competitive health care plans, unlimited paid vacation, stock options, employee enrichment and development programs, and friends & family events.