Customer Success Manager

| Greater LA Area
Developed in collaboration with industry-leading owners and operators, our scheduling, point of sale, and conversation platform was carefully designed to drive revenue, automate workflows, and convert customers from visitors into valuable, long-term clients. By facilitating a better, personalized experience across every transaction and interaction
Customer Success at Boulevard
We accompany our customers every step of the way from the moment they partner with us to the end of their journey. We bring passion to what we do every day because what we do matters to real people. We share happy and sad moments with our customers, we laugh and cry with them, and we build relationships that go far beyond a business partnership. We are a group of ambitious, intelligent, hard-working, and fun people. If you are passionate about helping real hard working people, love technology, aren't afraid of a challenge or two, and have a desire to push yourself to your maximum potential, our Customer Success team is where you belong.
This Role
As a Customer Success Manager, you will partner closely with the largest and most successful beauty and personal care businesses in the nation to ensure they are realizing the incredible value of our platform. You will be an important member of our core team, influence Boulevard’s continued success, and help shape the future of our market. You will actively manage a portfolio of businesses and play a key role in ensuring and strategically growing Boulevard’s revenue.

You will:

  • Develop and manage a number of high-value client accounts, all of which have unique and complex needs
  • Build and maintain relationships with your accounts, creating a premium and high-caliber experience
  • Help with onboarding and training the client to use the Boulevard platform, regularly coach on best practices
  • Analyze user engagement data, identify actionable insights. Report regularly on KPIs
  • Collaborate with various internal teams to make sure clients are delighted by Boulevard’s offering
  • Ensure client satisfaction and negotiate successful resolutions. 
  • Identify areas for improvement in the customer experience, both in our product and processes
  • Reach out to accounts to gather intelligence on how they are currently using our products and determine what features and services are the most/least valuable to their businesses
  • Identify opportunities for selling additional tools/products to help our clients accomplish their business needs, communicating those opportunities to the respective account executive
  • Be a mentor and resource to new hires and members of the Customer Success Team

You have:

  • 3+ years of relevant experience managing multiple accounts with a proven track record of success OR 3+ years experience as a Salon Manager, Spa Director, or similar role
  • An aptitude to understand Boulevard's technology platform and build meaningful relationships with customers of varying technical savvy.
  • Proven ability to multi-task and manage multiple projects at a time while paying strict attention to detail and providing exceptional service
  • Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others
  • Demonstrated ability for and interest in project management and analyzing data sets
  • Intelligent, quick thinking, fast learning, creative problem-solver
  • Team player with excellent communication, interpersonal, and organizational skills

Bonus points:

  • Familiarity with SaaS business models
  • Prior experience at a tech startup
  • Experience with sales or account management

Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.
About Boulevard
Boulevard was founded with the fundamental belief that personal care should be convenient for all. Our mission is to maximize potential for salons and spas, as well as the clients they serve.
Developed in collaboration with industry-leading owners and operators, our scheduling, point of sale, and conversation platform was carefully designed to drive revenue, automate workflows, and convert customers from visitors into valuable, long-term clients. By facilitating a better, personalized experience across every transaction and interaction, Boulevard’s technology not only helps salons and spas to survive, but thrive. 
As a venture-backed startup based in Los Angeles, we are innovating at the intersection of luxury and lifestyle. We are thoughtfully unapologetic about challenging the status quo in pursuit to help people become the best version of themselves. We use technology, design, and style to unleash the untapped potential in all of us, drive real results, and we're just getting started! 
Come do the best work of your life here at Boulevard.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • ScalaLanguages
    • SqlLanguages
    • ElixirLanguages
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • HubSpotCRM
    • InsightlyCRM
    • SalesforceCRM
    • MailChimpEmail
    • MarketoLead Gen

Location

Conveniently located at the corner of Santa Monica Boulevard and North Formosa Avenue next to OWN and Showtime.

An Insider's view of Boulevard

What are some social events your company does?

This year's programming is geared toward wellness. A meditation instructor comes in once a month for Wellness Wednesdays to provide balance and clarity in the workplace. We also host group workouts like boxing and cycling at local studios. It’s not all health & fitness though we still indulge in a Happy Hour once a month.

Valerie

Office Manager

What's the biggest problem your team is solving?

We are working on "platformizing" our product. Our goal is to make Boulevard customizable and extendable to fit all types of appointment-based businesses. We want to open doors for new partner integrations all the while keeping the core of the system unbiased to the type of business using it.

Jared

Director of Engineering

What makes someone successful on your team?

I look for Product Marketers that are intellectually curious, critical thinkers who hold strong opinions loosely. We have to challenge each other as a team, but also be open to learning new perspectives to shape the most effective go-to-market releases.

Priya

Director of Product Marketing

What makes someone successful on your team?

Successful employees are true customer advocates. They must easily adapt to change and persevere through the many seasons of the customer journey without sacrificing the customer experience. Customer success is our success.

Angela

Director of Customer Success

What are Boulevard Perks + Benefits

Culture
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Boulevard's health insurance policy covers up to 100% of out of pocket expenses.
Life Insurance
Retirement & Stock Options Benefits
Company Equity
Performance Bonus
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Commuter Benefits
We offer $200 in Lyft credits for those who do not drive to work
Professional Development Benefits
Promote from within
Customized development tracks
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