Customer Success Manager

| Greater LA Area
ABOUT NuORDER:
NuORDER is a venture-backed, B2B eCommerce technology company revolutionizing the way the $130 billion wholesale business is done. Since 2011, we’ve offered a platform to empower brands and retailers to conduct their business in a smarter, modern, more efficient way and 100% online. We’re digitizing the buying process and currently partnering with over 1,200 brands and 500,000 retailers within different verticals to provide a central place to browse different products and catalogs, access up-to-the-minute sales and inventory data, and place orders any time of day, even via mobile.
POSITION SUMMARY:
Our clients need people who are dedicated, full of enthusiasm and truly enjoy working with people. NuORDER is looking for a dynamic and diligent individual to provide world-class service to our most premiere clients. This position will be located in our Los Angeles office. This individual will be responsible for retaining customers and negotiating renewals and account growth, providing strategic recommendations on how to best use our tool, and know how to appropriately identify and resolve sensitive customer issues.

What you'll do:

  • Influence customer lifetime value through higher product adoption, customer satisfaction and overall health scores
  • Establish and oversee the customers product adoption, training and development of best practices to drive ROI
  • Act as a partner with the Account Manager to ensure brand is adopting best practices
  • Become a NuORDER product expert and educate brand users on how to best use NuORDER based on their business needs
  • Create Best Practice and Product Adoption training content to drive user engagement-
  • Train brands on new product releases
  • Lead Sales and Admin Training with reps to drive product adoption 
  • Conduct Tradeshow check-ins during brand market appointments 
  • Pull software usage reporting for brands to determine gaps in usage, and then create & execute plan to increase usage 
  • Consistently measure, track, and report on the metrics and health of accounts
  • Be the main POC for client usage / product functionality questions
  • Represent the technical “Voice of the Customer” within NuORDER 
  • Leveraging customer relationships as needed for sales references

What you'll need:

  • 4+ years customer services experience required
  • BA/BS required
  • Relevant experience in SaaS/Software, Account Management/Sales, e-commerce, technology start-up required
  • Relevant wholesale experience (Sales, Operations, Planning, Merchandising, Buying, etc.) is strongly preferred
  • Comfortable multi-tasking and juggling competing/changing priorities in a fast-paced, ever-evolving, entrepreneurial startup environment
  • Ability to think beyond the status quo with a can-do attitude and an appetite for success.

WHY NuORDER? 
We’re creative, innovative, and helping businesses become more efficient. Ensuring that each member of our team feels fulfilled and on track to become the very best employee they can be is important - and we encourage our people to discover new ways of achieving specific goals. We fully believe that each and every individual part of our organization provides value, a new perspective and progress to NuORDER’s growth and success. Come join us so we can build together! 
BENEFITS:
NuORDER offers a competitive salary and benefits package complete with medical, dental & vision insurance, a matching 401k program, flexible PTO & a wide array of holidays. We also offer paid maternal and paternal leave.
As a NuORDER employee, you can expect a variety of learning and development opportunities and a plethora of snacks, coffee, and sparkling water in our fully stocked kitchen. In addition, it’s not unusual for us to have Bagel Fridays, free lunches, game nights, and happy hours to bond as a team.

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Location

In the heart of Century City.

An Insider's view of NuORDER

What’s the vibe like in the office?

Friday Vibes. It's what we call our team's handshake. This means you were next level all week and you are celebrating your achievements great and small with your teammate. I've been here for over 5 years and it's exciting to see how much we've grown over the years, yet we know we can take it to even greater heights. So Friday Vibes = NuORDER!

Susan

Services Director

How does the company support your career growth?

Over the last 5 years, I have worked in 3 different departments and am now help manage NuORDER’s Business Operations. My managers have taken an active interest in my career aspirations and expectations. Not only have I been given the resources I need, I have been mentored by executives who have vast experience in my interest areas.

Steven

Business Operations Manager

What is your vision for the company?

Our vision has always been rooted in revolutionizing the wholesale market allowing brands to sell more in less time with less effort. As we continue to look a ways to improve/evolve, I see NuOrder revolutionizing more than just wholesale, but other markets entirely. Solving for brands in wholesale is just the beginning, the potential is endless.

Jenn

Enterprise Account Executive

What are NuORDER Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team based strategic planning
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Lunch and learns
Online course subscriptions available
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