Customer Success Manager

| Greater LA Area
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At Convoso, we’re constantly, vigilantly looking for ways to reshape the future of lead generation contact centers. Our mission is to revolutionize the call center industry by empowering agents to convert leads faster.  Unlike other SaaS companies, our customer support starts on day one and continues throughout the lifetime of an account. Our customer support managers work to retain the trust, loyalty, and satisfaction of our customers by going above and beyond the limitations of the competition—working to exceed our own best standards and practices at every turn. 

We’re currently experiencing rapid business growth and are in the market for an enthusiastic Customer Success Manager. If YOU have relevant experience working in a dynamic B2B SaaS companyand are deeply passionate about doing whatever it takes to deliver exceptional business resultsthen we want YOU! 

 Top qualities YOU possess: 

  • A resourceful problem-solver, you develop and implement effective strategies for achieving ambitious and challenging goals.
  • A natural-born leader, you find it easy to organize and influence others. You communicate with purpose and build trust as a matter of course. 
  • A socially confident individual, you like working with others. Interacting with diverse individuals comes naturally to you and feeds your enthusiasm for engagement. Building rapport and relating well with others is your superpower and you’re excited to leverage it.
  • An attentive customer success manager, you strive to anticipate, identify, and understand the pain points of customers. You trust your abilities as a communicator and have the ability to confidently negotiate with C-level executives.
  • A self-starter, you work well autonomously and can manage a diverse workload in a fast-paced, dynamic environment with ease. 

Top skills YOU bring to the table:

  • 5+ years of relevant customer success management experience 
  • A deep understanding of the best practices for after-sales support 
  • An extensive background in customer support with a proven ability to resolve customer complaints and product issues in a timely and efficient manner
  • Experience working within an outbound call center management position is preferred
  • BA/BS degree is preferred

The areas where YOU will thrive:

  • Possess a comprehensive understanding of the Convoso platform
  • Guide the customer journey through robust training sessions, one-on-one discussions, and account optimization 
  • Drive customer adoption and retention, while sustaining long-term relationships with customers, including ensuring a successful onboarding process, increasing product adoption, boosting engagement and retention, facilitating upsells, and maintaining high levels of customer satisfaction
  • Proactively monitor and report customer success, as well as serve as an effective customer advocate during every stage of the buyer journey 
  • Provide clear and constructive feedback to various departments, including, but not limited to, support, product management, and engineering 
  • Work to understand the customer's needs and resolve escalated conflicts as needed
  • Assist sales representatives in preparing and running product demos and trials
  • Identify trends and opportunities for growth, while helping others to see your vision

Work perks worth the hype:

  • Competitive compensation package 
  • Medical, dental, and vision insurance 
  • 401 (k) employer match program 
  • Gym membership reimbursement 
  • A team of highly experienced colleagues 
  • Casual office environment
  • Fully stocked kitchen (vegetarian-friendly) 
  • Catered family lunches together (Every Friday)
  • Monthly Massages
  • Your birthday off 

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Technology we use

  • Engineering
    • C++Languages
    • JavaLanguages
    • PerlLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • lampLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • LaravelFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SymfonyFrameworks
    • TensorFlowFrameworks
    • ZendFrameworks
    • MySQLDatabases

Location

5955 De Soto Ave Ste 210, Woodland Hills, CA 91367

An Insider's view of Convoso

What’s the vibe like in the office?

Our office vibe mirrors our core value "Work Hard Play Hard." There are days where everyone is working on their tasks and getting things done but we make sure to balance it out with ping pong breaks, video game Fridays, and company lunches.

Betty Ly

Product/Admin

How do you collaborate with other teams in the company?

At Convoso, we like to promote collaboration amongst departments. It's always nice to see team-members work together to solve a problem!

Meg

VP Operations

How has your career grown since starting at the company?

Within the first year at Convoso I had absorbed enough knowledge to become a Software Engineer with leadership opportunities on the horizon. A short year after that I was promoted to Team Lead Engineer. Through hard work and great opportunities I was able to grow my career much more rapidly at Convoso than I could have at another software company

Travis

Team Lead Engineer

How do you make yourself accessible to the rest of the team?

My door is always open! If it's closed.. you can always message me. I am always ready to help and solve issues with the team.

Meg

VP Operations

What makes someone successful on your team?

We’re passionate about growth. We look for team members who are hungry and passionate about growing as individuals. We like to see initiative, adaptability, and a positive outlook. One of our core values is teamwork. We’re successful as a team when we focus on communication and working together toward our shared goal of putting our customers first.

Nima

CEO

What are Convoso Perks + Benefits

Convoso Benefits Overview

Competitive compensation package
Medical, dental, and vision insurance
401 (k) employer match program
Gym membership reimbursement
Fully stocked kitchen (vegetarian friendly)
Monthly massages
Weekly catered family lunches together
Weekly happy hours
Your birthday off

Culture
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
On and offsite team building events.
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted On occasion .
Parking
Fitness Subsidies
Monthly Gym Reimbursement
Professional Development Benefits
Cross functional training encouraged
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