Silversheet is looking for a talented and passionate Customer Success Manager to help us revolutionize how healthcare facilities manage their workforce, and how healthcare workers manage their own careers. The position will report directly to the Director of Customer Success.

Responsibilities:

• Own overall relationship with assigned clients, which include: increasing adoption, ensuring retention, and satisfaction.
• Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.
• Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
• Work to identify and/or develop upsell opportunities.
• Advocate customer needs/issues cross-departmentally. Specifically relationships with our Product and Engineering teams.
• Must have the ability to learn and adjust quickly.
• Occasional travel may be necessary.

You have:

• Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention. 2+ years preferred.
• Familiarity working with clients of all sizes .
• Impeccable written and verbal communication skills.
• Detail oriented and analytical.
• Strong team player but still a self-starter.
• Thrives in a multitasking environment and can adjust priorities on-the-fly.
• You want to help and serve our customers: They win, so you win.
• Prior experience in closing renewal deals is a plus.

Benefits & Perks:

• Joining one of the fastest growing companies in the US that is revolutionizing healthcare 
• Creative Office on Sawtelle (foodie central) 
• Competitive salary 
• 100% paid medical, dental, and vision for employees. Healthy employees equals happy employees!! 
• 50% paid medical, dental, and vision for dependents. We are one big family here at Silversheet, so we help take care of yours!
• 401K option to plan for your future
• $100 per month to get yourself to the office  
• Flexible vacation policy  
• Breakfast every Friday!  You better come hungry!
• Snack on snack on snacks
• Continuing Education #alwaysbelearning $750 credit a year to keep on learning 

About Silversheet

Silversheet is transforming the way medical facilities and practitioners collaborate and connect. Founding team has built multiple industry-leading businesses and enjoyed numerous highly successful exits. Company is backed by some of the most recognized and successful VC firms in the world. We are passionate about using software to improve healthcare quality by empowering healthcare facilities and healthcare workers to work more efficiently and deliver the best care.