Customer Success Lead

| Marina Del Rey & Playa Vista

We are hiring a Customer Success Lead to help us grow!  You’ll be leading our Customer Success team to grow our market share within our current accounts. We are expanding our team of high-achievers who are excited about the opportunity to speak with commercial real estate brokers and help position the CREXi platform as the best solution for their business. You will be joining a fast paced, entrepreneurial environment where you will be able to successfully hone your closing ability and are encouraged to develop and implement new customer support strategies.

More about CREXi

We are the commercial real estate industry’s fastest growing marketplace and technology platform dedicated to supporting the CRE industry and its stakeholders. We enable commercial real estate professionals to quickly streamline, manage, and grow their businesses using the industry’s most advanced transaction management solution. Since launching in 2015, we have quickly become the most active marketplace in the industry, and the platform has helped buyers, sellers, and brokers to transact business on over 90,000 commercial listings totaling more than $450 billion in property value.  

Responsibilities of the Position

·       Manage the client success sales team

·       Hit and exceed account renewal and expansion quotas

·       Be passionate about the client experience and building an equally passionate, high performing team

·       Ensure correct usage of our CRM, salesforce.com

·       Hold weekly One-on-One meetings to discuss team performance and career goals.

·       Administer training and mentoring to ensure success in the supervisor role and development toward the next level of management.

·       Track KPIs and create weekly reports

·       Document all processes, iterate and improve on them as necessary

·       Ideal candidates are entrepreneurial in spirit - they love to work directly and build relationships with clients while also taking a step back and determining how best to position the company strategically and structurally for success.

Must Have Skills and Experience

·       Bachelor's degree

·       2+ years sales experience in a B2B, intangible solution role

·       At least 2 years of proven success at a management level

·       Experience in managing a sales team in a fast paced, high activity/volume outbound selling environment

·       Knowledge of how to use metrics and data to support effective sales behavior

·       Passion for delivering value to the customer, maximizing their success

·       Exceptional written and verbal communication skills

·       Hard working, motivated and hungry to succeed - an entrepreneurial mindset is a must

·       Comfortable with outbound calling to prospects and clients

·       Strong communication and interpersonal skills both on the phone and in-person

·       Learn fast and educate even faster - we love new ideas

Why CREXi?

·       Gaining experience selling into and revolutionizing the real estate tech space

·       Competitive uncapped compensation structure (base + commission)

·       An opportunity to get in at the early stages of our rapidly growing company!

·       Ability to grow your career and earning potential

·       Health, dental and vision insurance

·       An incredible HQ with a collaborative culture, healthy snacks and lots of team activities!

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • JavascriptLanguages
    • SqlLanguages
    • AngularJSFrameworks
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • OptimizelyAnalytics
    • BalsamiqDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • HubSpotCRM
    • IntercomCRM
    • IntercomEmail
    • SendGridEmail

Location

We are located in trendy Marina del Rey/Venice. With plenty of restaurants, shopping, and the beach nearby, we cannot ask for a better location!

An Insider's view of CREXi

How would you describe the company’s work-life balance?

CREXi's work-life balance is ideal in my opinion. The expectation is to come in, put in the time and get your job done. There are high job expectations for each role. I enjoy that we have unlimited vacation and we get to leave early on Friday every once in a while. I believe having a great work-life balance is key to having happy employees.

Roger

Asset Manager

What does your typical day look like?

There is no such thing as a typical day in my role. I take each day as they come and they are all very different. For the most part, my days are centered around ensuring everyone is working towards the same common goal of converting brokers, bringing in new brokers and helping one another grow professionally.

Doug

Head of Sales

What makes someone successful on your team?

High work quality, excellence in your daily tasks, leading by example, and taking the initiative to go above and beyond when it's needed.

Suzie

Design Director

How do you make yourself accessible to the rest of the team?

I have an open door policy. I also like to walk around the office regularly and chat with the team. We also do monthly company-wide meetings. Another way I make myself accessible is by doing brown bag lunches with employees.

Mike

CEO

What’s the vibe like in the office?

Welcoming and professional. Everyone is here to work hard and make CREXi the best. At the same time, the atmosphere itself is casual.

Sarah

Senior Designer

What are CREXi Perks + Benefits

CREXi Benefits Overview

Our employees are our most important asset. So we offer employees an attractive and competitive benefits and perk! We want our employees to be excited to be part of the CREXi team.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
CREXi's Flexible Spending Account (FSA) helps employees cover out-of pocket medical benefits with pre-tax contributions of up to $2,650 annually.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Employees can choose to purchase life insurance through the CREXi plan.
Retirement & Stock Options Benefits
401(K)
We are going to be rolling out a 401(k) plan later this year.
Company Equity
CREXi offers stock options through its option plan to certain employees.
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
CREXi offers unpaid, job-protected leave per year, as well as maintained health benefits, for any employee eligible under the Family and Medical Leave Act (FMLA).
Vacation & Time Off Benefits
Unlimited Vacation Policy
CREXi's unlimited paid vacation policy allows employees to take as many days off as they need, providing they comply with a 2-week notice policy and get manager approval.
Paid Volunteer Time
Paid Holidays
CREXi offers all employees paid time off to observe major holidays.
Paid Sick Days
CREXi offers paid sick days as required by California law.
Perks & Discounts
Beer on Tap
Casual Dress
Our casual dress code includes jeans, t-shirts and flip-flops every day of the week. Employees are expected to dress more formally as needed for meetings with external parties.
Company Outings
We believe that employees should also connect outside of the office. Throughout the year, we do team outings. Our most recent outing was the first annual CREXi games.
Stocked Kitchen
We have a well stocked kitchen included unlimited snacks, coffee, tea and other beverages.
Some Meals Provided
We provide breakfast and lunch regularly to employees. Some lunches have theme like Cinco de May. On other occasions, we provide lunch just because it is a Friday in July!
Happy Hours
Parking
We provide parking for employees in front of our building and in a lot nearby.
Pet Friendly
Professional Development Benefits
Job Training & Conferences
We offer training programs to all employees, including sales, management and leadership development, as well as an annual budget for attending industry conferences for certain employees.
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