Customer Success Associate

| Greater LA Area
Lucky Day is a mobile app that allows everyone to play scratches and lotto tickets to win cash & prizes without ever spending a dime. Our mission is to give everyone a chance to win because #welovewinners.
At Lucky Day, we offer a rare chance to work with the best-in-class product, tech, design, and operation talent to impact the daily lives of millions of players around the world. We are looking for a dynamic and service-driven Customer Success Associate to be responsible for the overall success and retention of our Lucky Day users.

What You'll Do

  • Be the face of Lucky Day for users
  • Expertly address questions and concerns with our users on Zendesk
  • Communicate clearly and create phenomenal user experiences
  • Act as the voice for our users users and help Lucky Day prioritize future enhancements to our product

What You'll Bring

  • 2+ years of experience in a support environment or customer-facing role (ideally in an e-commerce company or startup)
  • Excellent written and oral communication skills; strong interpersonal communication
  • Strong computer proficiency (experience with Zendesk & JIRA is a plus)
  • Outstanding analytical, problem-solving, organization, prioritization and multitasking skills
  • Great attitude, attention to detail & team-oriented

Read Full Job Description

Technology we use

  • Engineering
  • Product
    • .NETLanguages
    • C#Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • SqlLanguages
    • SwiftLanguages
    • Objective-CLanguages
    • jQuery UILibraries
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • RedisDatabases
    • DynamoDBDatabases
    • PrestoDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • AsanaManagement
    • JIRAManagement
    • TrelloManagement

Location

Located in Beverly Hill -- just steps away from Rodeo Drive!

An Insider's view of Lucky Day

What's something quirky about your company?

There's snacks everywhere. At any time of the day, you'll find someone going into the cabinet to find something to eat. This adds a sense of comfortability, a feeling of home while you're working. It also helps to spark conversation between coworkers. Food is a universal language that helps us bond and learn more about each other!

Lauren Pruitt

Customer Success Analyst

What does your typical day look like?

During our daily scrum meeting, we discuss what we will be working on, along with any issues/blockers we may encounter. My work is focused on a specific project. The work involved differs each day depending on what stage of a project I'm currently at. This keeps the job interesting because the nature of the work changes as a project progresses.

Ben Chen

Senior Software Engineer

What are Lucky Day Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Some Meals Provided
Happy Hours
Parking
More Jobs at Lucky Day12 open jobs
All Jobs
Dev + Engineer
Marketing
Operations
Product
Sales
Content
Operations
new
Los Angeles
Marketing
new
Los Angeles
Product
new
Los Angeles
Developer
new
Los Angeles
Marketing
new
Los Angeles
Sales
new
Los Angeles
Product
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Content
new
Los Angeles