Lucky Day is a mobile app that allows everyone to play scratches and lotto tickets to win cash & prizes without ever spending a dime. Our mission is to give everyone a chance to win because #welovewinners.

At Lucky Day, we offer a rare chance to work with the best-in-class product, tech, design, and operation talent to impact the daily lives of millions of players around the world. We are looking for a dynamic and service-driven Customer Success Associate to be responsible for the overall success and retention of our Lucky Day users.

What You'll Do

• Be the face of Lucky Day for users
• Expertly address questions and concerns with our users on Zendesk
• Communicate clearly and create phenomenal user experiences
• Act as the voice for our users users and help Lucky Day prioritize future enhancements to our product

What You'll Bring

• 2+ years of experience in a support environment or customer-facing role (ideally in an e-commerce company or startup)
• Excellent written and oral communication skills; strong interpersonal communication
• Strong computer proficiency (experience with Zendesk & JIRA is a plus)
• Outstanding analytical, problem-solving, organization, prioritization and multitasking skills
• Great attitude, attention to detail & team-oriented