About the Role

As a Customer Success Associate you will play a starring role in crafting and implementing Medely’s customer strategy.

What You'll Do

• Responding in a timely manner to support questions. The scope of support questions from customers includes: Requesting changes to their job postings, Billing Questions, Assistance with online scheduling, Edits to profiles, Recruiting/Onboarding, and General questions.
• Case queue management which includes phones, email and LiveChat.
• Prioritize cases based on escalations, resolution time, and severity.
• Communication with doctors, staff, and third parties as well as internal communication.
• Support: Assist professionals from application to onboarding. Develop and establish rapport with qualified professionals and assisting with onboarding questions.
• Manage and upload incoming credentials for Medely professionals.
• Screen incoming background checks, drug screens and online license verifications.
• Address mis-conduct such as no-shows, etc.
• Provides constructive feedback to recruitment specialists for process improvement.
• Manage open tasks with other departments to ensure on-time completion.
• Communicate with Medely professionals regarding profile status/missing credentials and or clarification.

What You'll Need

• Minimum 1 year experience in a customer facing position.
• Must hold a bachelor's degree.
• Ability to effectively communicate both written and verbally.
• Ability to manage multiple projects simultaneously while maintaining strict attention to detail.
• Expertise in problem-solving.
• Able to handle stressful situations. Proven ability to drive results under pressure and in the face of ambiguity.
• Meet deadlines.
• Professional Friendliness and a positive attitude is a must.
• Computer literate with proficiency in web based products and ability to learn new applications easily (will be using various computer applications/software).
• Reliable transportation.

Benefits

• Medely offers a range of generous benefits and perks, including great medical, dental, and vision insurance. Team members can also enroll in our 401(k) plan.
• Our beautiful office is located one block from 3rd street promenade in Santa Monica.
• We believe that work/life balance is important, so we instituted unlimited vacation days for team members.
• The tight-knit Medely team can often be found together, whether at bi-weekly team meetings, weekly lunches, or community hangouts.

About Medely

Medely connects medical facilities with top-quality, pre-screened independent healthcare professionals. The Medely team believes that empowering healthcare professionals will bring more open, efficient, and increasingly higher quality to patient care. We are a team of sharp, entrepreneurial individuals who are redefining the way healthcare staffing is done. We are currently looking for candidates to join our growing team who share our enthusiasm for tackling today’s toughest challenges in healthcare.

We're an equal opportunity employer to all. We interview and hire applicants of all backgrounds, orientations, expressions, and identities