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Customer Service Representative

| Greater LA Area

Fame House, a Universal Music Group company, is seeking an enthusiastic, detail oriented Customer Service Assistant to work within the E-Commerce Department in our headquarters in Philadelphia.

Job Functions:

  • Communicate and resolve inquiries with customers via email, social media, and phone
  • Resolve product or service problems* by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem;
  • expediting correction or adjustment; following up to ensure resolution
  • Assist with placement of orders, refunds, or exchanges
  • Keeps customer records up to date.
  • Report recurring issues, trends
  • Prepare and ship customer care packages, gift cards and other correspondence as needed
  • Other administrative responsibilities as required
  • Responds to customers in a timely and completely respectful manner, regardless of
  • Treat customers the way they would like to be treated, and strive to always make a positive difference in customer's lives.
  • Upholds the policies of the E-Commerce/Merchandising department as stated in the Fame House Customer Care Help Center.

Job Requirements:

Skills/Abilities:

  • Strong communication skills; verbal and written
  • Ability to be patient, express empathy, and concern
  • Independent thinker, able to make meaningful decisions based on each situation
  • Excellent follow up skills and 100% follow through on commitments
  • Result and action oriented, resourceful
  • Strong work ethic, highly motivated, upbeat personality, team player
  • Ability to analyze and report on trends and issues
  • Reliable attendance history.
  • Availability to work a flexible schedule which includes evenings and weekends
  • Strong computer skills; Microsoft Office, internet search skills

Experience:

  • 2 Years of customer service work experience and /or experience in an inbound call center strongly a plus

Education:

  • High School Diploma / GED or equivalent, some or completed college preferred.

Universal Music Group is an Equal Opportunity Employer.

Disclaimer

This job description only provides an overview of job responsibilities that are subject to change.

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • AccessDatabases
    • HiveDatabases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • SAP HANADatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • DrupalCMS
    • WordpressCMS
    • SalesforceCRM
    • Constant ContactEmail

Location

UMG IT is primarily based in Woodland Hills, a neighborhood bordering the Santa Monica mountains in the San Fernando Valley region of Los Angeles

An Insider's view of Universal Music Group

What’s the vibe like in the office?

Everyone is hard working but it’s still a pretty relaxed and friendly environment. If you need any help people are always ready to make time. Between the conference room with all over music related decorations, big lunch room with table-football and arcade games and a very casual dress code, the overall vibe is really chill.

Laurent Burte

Enterprise Portfolio Management Project Manager

How do you collaborate with other teams in the company?

Our team serves departments across the company by providing feedback and best practices on software asset management. We get to work with a lot of different teams which is really interesting.

Ashia Coleman

Junior Windows Systems and Application Administrator

What makes someone successful on your team?

Our team relies on the ability to have quick and meaningful communications, sharing of ideas in a constructive way and working closely as a whole team. You also need to be interested in always learning. Technology never stands still and neither does this team.

Todd Hancsicsak

Director, Rights & Repertoire Technology

What does your typical day look like?

There is no typical day at UMG, which is a good thing! I get an opportunity to work with numerous individuals within IT and the business on a variety of global projects. Having the opportunity to work with so many talented people globally and continuously learn and contribute to our business is very exciting.

Gauri Gohokar

Project Manager

What are Universal Music Group Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Vacation & Time Off Benefits
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Game Room
Parking
Fitness Subsidies
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