Customer Service Representative

| Santa Monica

We are a leading Consumer Products Company in the Media and Entertainment Sector. We produce, distribute and promote the most acclaimed and commercially successful entertainment product to delight and entertain fans around the world. The specific group is responsible for managing the end to end Supply Chain to set up, manufacture and distribute time sensitive media product to a very demanding retail and consumer market.

The Customer Service Representative (CSR) will primarily be responsible to support daily sales order processing, responding to general email inquiries from customers, and processing customer claims.

Job Functions:

Customer Service Representative Responsibilities:

Order Management

  • Keying of manual orders. These include Sales Orders, Accommodation Orders, Returns, etc
  • Re-keying of existing orders that need to be changed
  • Provide customer service coverage over telephone and email
  • Assist with queries originating within Manufacturing and Distribution Centers in relation to orders, deliveries, product information and release dates
  • Provide back up support to other team members in the Customer Service Department
  • Provide administrative support for UML events such as room reservation and ordering refreshments

Other

  • Take ownership of personal performance targets and KPIs, results and continuous improvement
  • Strong team player and collaborate well within the Customer Service team and with other UMG Operations Teams to improve end to end business processes

Job Requirements:

Skills/Abilities:

  • Manages timelines; deals effectively with pressure
  • Prioritizes work activities; plans and stays organized in order to meet commitment and productivity standards of day to day process requirements
  • Able to work independently with limited supervision
  • Is a highly detail oriented individual
  • Basic analytical and Excel skills
  • Good communication skills, both written and oral
  • Ability to effectively relate to and communicate with people at all levels of the organization, including supply chain partners

Other Necessary Skills & Key Attributes

  • Takes initiative and seeks increased responsibilities
  • General understanding of sales order management, including logistics and general warehouse operations
  • Positive attitude and team player
  • Problem solving and decision-making skills
  • Strong working knowledge of Microsoft Office applications (Excel, PowerPoint, Visio, etc.)

Languages

  • Required: English
  • Any other language is an asset

Experience:

  • 1-2 years' experience and proven, positive track record in a customer service or data entry role
  • Demonstrated proficiency with reporting and analytic tools
  • A minimum of 1-2 years of experience in a customer facing role

Education:

  • Appropriate Customer Service and Order Management experience

Universal Music Group is an Equal Opportunity Employer.

Disclaimer

This job description only provides an overview of job responsibilities that are subject to change.

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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    • PHPLanguages
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Location

UMG's global corporate headquarters are located in Santa Monica, California. Take a virtual tour here → http://bit.ly/UMGHQtour!
2220 Colorado Ave, Santa Monica, CA 90404

What are Universal Music Group Perks + Benefits

Universal Music Group Benefits Overview

You’ll experience the following perks as a full-time UMG employee...

• Competitive Benefits – Your comprehensive benefits package will offer Medical, Dental, & Vision, as well as 30+days of PTO, a 401k savings plan with company match, & more.
• Employee Development – We’re invested in growing your career within UMG. Your engagement in L&D programs will help expand your skill set. Also, you’ll be the first to be considered when new roles open.
• Culture and Environment – You’ll enjoy our branded offices that feature UMG artists and music 24/7, employee lounges complete with video games, musical instruments, couches, free soda and coffee, free merchandise, & more.
• Social Responsibility – Your good works and engagement in various causes will be amplified by UMG’s donation-match programs, strengthening our impact throughout the world.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Remote Work Program
Vacation & Time Off Benefits
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
We are an equal opportunity employer and value diversity in our company.
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