Oh Snap!
This job is no longer active - but you can still view the details below.

Customer Service Representative

| Greater LA Area

We are a leading Consumer Products Company in the Media and Entertainment Sector. We produce, distribute and promote the most acclaimed and commercially successful entertainment product to delight and entertain fans around the world. The specific group is responsible for managing the end to end Supply Chain to set up, manufacture and distribute time sensitive media product to a very demanding retail and consumer market.

The Customer Service Representative (CSR) will primarily be responsible to support daily sales order processing, responding to general email inquiries from customers, and processing customer claims.

Job Functions:

Customer Service Representative Responsibilities:

Order Management

  • Keying of manual orders. These include Sales Orders, Accommodation Orders, Returns, etc
  • Re-keying of existing orders that need to be changed
  • Provide customer service coverage over telephone and email
  • Assist with queries originating within Manufacturing and Distribution Centers in relation to orders, deliveries, product information and release dates
  • Provide back up support to other team members in the Customer Service Department
  • Provide administrative support for UML events such as room reservation and ordering refreshments

Other

  • Take ownership of personal performance targets and KPIs, results and continuous improvement
  • Strong team player and collaborate well within the Customer Service team and with other UMG Operations Teams to improve end to end business processes

Job Requirements:

Skills/Abilities:

  • Manages timelines; deals effectively with pressure
  • Prioritizes work activities; plans and stays organized in order to meet commitment and productivity standards of day to day process requirements
  • Able to work independently with limited supervision
  • Is a highly detail oriented individual
  • Basic analytical and Excel skills
  • Good communication skills, both written and oral
  • Ability to effectively relate to and communicate with people at all levels of the organization, including supply chain partners

Other Necessary Skills & Key Attributes

  • Takes initiative and seeks increased responsibilities
  • General understanding of sales order management, including logistics and general warehouse operations
  • Positive attitude and team player
  • Problem solving and decision-making skills
  • Strong working knowledge of Microsoft Office applications (Excel, PowerPoint, Visio, etc.)

Languages

  • Required: English
  • Any other language is an asset

Experience:

  • 1-2 years' experience and proven, positive track record in a customer service or data entry role
  • Demonstrated proficiency with reporting and analytic tools
  • A minimum of 1-2 years of experience in a customer facing role

Education:

  • Appropriate Customer Service and Order Management experience

Universal Music Group is an Equal Opportunity Employer.

Disclaimer

This job description only provides an overview of job responsibilities that are subject to change.

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • AccessDatabases
    • HiveDatabases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • SAP HANADatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • DrupalCMS
    • WordpressCMS
    • SalesforceCRM
    • Constant ContactEmail

Location

UMG IT is primarily based in Woodland Hills, a neighborhood bordering the Santa Monica mountains in the San Fernando Valley region of Los Angeles

An Insider's view of Universal Music Group

What’s the vibe like in the office?

Everyone is hard working but it’s still a pretty relaxed and friendly environment. If you need any help people are always ready to make time. Between the conference room with all over music related decorations, big lunch room with table-football and arcade games and a very casual dress code, the overall vibe is really chill.

Laurent Burte

Enterprise Portfolio Management Project Manager

How do you collaborate with other teams in the company?

Our team serves departments across the company by providing feedback and best practices on software asset management. We get to work with a lot of different teams which is really interesting.

Ashia Coleman

Junior Windows Systems and Application Administrator

What makes someone successful on your team?

Our team relies on the ability to have quick and meaningful communications, sharing of ideas in a constructive way and working closely as a whole team. You also need to be interested in always learning. Technology never stands still and neither does this team.

Todd Hancsicsak

Director, Rights & Repertoire Technology

What does your typical day look like?

There is no typical day at UMG, which is a good thing! I get an opportunity to work with numerous individuals within IT and the business on a variety of global projects. Having the opportunity to work with so many talented people globally and continuously learn and contribute to our business is very exciting.

Gauri Gohokar

Project Manager

What are Universal Music Group Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Vacation & Time Off Benefits
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Game Room
Parking
Fitness Subsidies
More Jobs at Universal Music Group56 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR
Internships
Legal
Marketing
Operations
Project Mgmt
Sales
Content
Content
new
Santa Monica
Marketing
new
Santa Monica
Marketing
new
Los Angeles
Operations
new
Hollywood
Project Mgmt
new
Los Angeles
Developer
new
Santa Monica
Operations
new
Santa Monica
Marketing
new
Santa Monica
Sales
new
Santa Monica
Operations
new
Santa Monica
Marketing
new
Hollywood
Sales
new
Santa Monica
Content
new
Santa Monica
Operations
new
Los Angeles
Content
new
Santa Monica
Marketing
new
Santa Monica
Data + Analytics
new
Santa Monica
Operations
new
Los Angeles
Marketing
new
Santa Monica
Marketing
new
Hollywood
Data + Analytics
new
Los Angeles
Data + Analytics
new
Santa Monica
Data + Analytics
new
Santa Monica
HR
new
Santa Monica
Finance
new
Santa Monica
Design + UX
new
Hollywood
Marketing
new
Santa Monica
Operations
new
Los Angeles
Marketing
new
Santa Monica
Finance
new
Los Angeles
Project Mgmt
new
Hollywood
Operations
new
Los Angeles
Data + Analytics
new
Los Angeles
Internships
new
Los Angeles
Internships
new
Santa Monica
Internships
new
Hollywood
Data + Analytics
new
Santa Monica
Operations
new
Los Angeles
Operations
new
Santa Monica
Operations
new
Santa Monica
Finance
new
Santa Monica
Operations
new
Hollywood
Project Mgmt
new
Los Angeles
Content
new
Santa Monica