Customer Service Representative
FabFitFun is looking for driven Customer Service Reps to join our team. One of our core values at FFF is #CustomerIsQueen. As one of the fastest growing e-commerce start-up companies in the U.S., our mission is to gather customer feedback and utilize it to continuously evolve as a brand and get to know our subscribers. In this role, you will have the opportunity to be the driving force behind creating a customer-focused organization for our growing community.
What You'll Do:
- Address high volume of customer inquiries via emails, live chats, social media and community forums
- Become a product guru to successfully track, manage and deliver a resolution to customer requests
- Serve as the liason that connects customer feedback with internals teams such as Product Development, Operations/ Fulfillment center, etc.
- Enter all relevant information regarding customer inquiries into proprietary logging and tracking system
- Work with other Customer Service team members to promote customer satisfaction
- Employ a creative aptitude and vision to recognize, understand, and respond to the needs of e-commerce customers
- Assist in monitoring and engaging with customer inquires and comments on the FabFitFun social media platforms
What You'll Bring:
- Recently earned your Bachelor's Degree, or have 1+ years experience working in customer service
- Excellent people skills and a strong focus on customer service
- Strong written and oral communication skills
- The ability to identify the needs of our customers and address concerns
- Organizational skills and the ability to multi-task in a dynamic startup environment
- A great team player attitude
- A high level of professionalism and a sense of urgency
- Experience working with ZenDesk and/or Desk.com a plus!
What You'll Get:
- Daily impact on one of the fastest growing companies in the US that is revolutionizing ecommerce
- Full health-care coverage as well as dental and vision coverage
- Catered meals 3x/week and kitchen stocked with great snacks and drinks
- Dog-friendly office
- Free FabFitFun subscription