FabFitFun
West Hollywood, CA
Hybrid

Customer Service Representative

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FabFitFun is looking for driven Customer Service Reps to join our team. One of our core values at FFF is #CustomerIsQueen. As one of the fastest growing e-commerce start-up companies in the U.S., our mission is to gather customer feedback and utilize it to continuously evolve as a brand and get to know our subscribers. In this role, you will have the opportunity to be the driving force behind creating a customer-focused organization for our growing community.

What You'll Do:

  • Address high volume of customer inquiries via emails, live chats, social media and community forums
  • Become a product guru to successfully track, manage and deliver a resolution to customer requests
  • Serve as the liason that connects customer feedback with internals teams such as Product Development, Operations/ Fulfillment center, etc.
  • Enter all relevant information regarding customer inquiries into proprietary logging and tracking system
  • Work with other Customer Service team members to promote customer satisfaction
  • Employ a creative aptitude and vision to recognize, understand, and respond to the needs of e-commerce customers
  • Assist in monitoring and engaging with customer inquires and comments on the FabFitFun social media platforms

What You'll Bring:

  • Recently earned your Bachelor's Degree, or have 1+ years experience working in customer service
  • Excellent people skills and a strong focus on customer service
  • Strong written and oral communication skills
  • The ability to identify the needs of our customers and address concerns
  • Organizational skills and the ability to multi-task in a dynamic startup environment
  • A great team player attitude
  • A high level of professionalism and a sense of urgency
  • Experience working with ZenDesk and/or Desk.com a plus!

What You'll Get:

  • Daily impact on one of the fastest growing companies in the US that is revolutionizing ecommerce
  • Full health-care coverage as well as dental and vision coverage
  • Catered meals 3x/week and kitchen stocked with great snacks and drinks
  • Dog-friendly office
  • Free FabFitFun subscription
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What are FabFitFun Perks + Benefits

FabFitFun Benefits Overview

Amazing benefits including medical, dental, vision (+ Pet insurance!)
401K & Matching
Open/Flexible PTO policy - we trust our employees to manage their time
Donation matching program
Free FabFitFun subscription and quarterly credit in our e-commerce Add-Ons store
Monthly cell phone stipend

Culture
Volunteer in local community
Partners with nonprofits
Each of our seasonal boxes partners with a charity/nonprofit organization.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Diversity
Highly diverse management team
Mandated unconscious bias training
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Covered through Nationwide - 90%
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Charitable contribution matching
Partner with BrightFunds to allow the company to match up to $500 per employee annually for approved donations and organizations
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Stocked kitchen with amazing snacks that suit both looking for something healthy or a sweet treat in the afternoon. Kombucha & cold brew also on tap!
Some meals provided
Catered lunch weekly on Tuesday! Supplemental Catered meals also available throughout the month
Company-sponsored happy hours
Onsite office parking
Paid parking available for all of our employees
Pet friendly
Dog friendly office and right across the street from the West Hollywood dog park! You will find bowls and treats throughout the office.
Relocation assistance
Fitness stipend
You will have access to our online digital streaming platform (FabFitFun TV) that hosts a library of online fitness classes from top studies. Also hosted fitness classes every quarter in nearby gyms.
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Online course subscriptions available

Additional Perks + Benefits

Generous compensation package and extensive benefits. 12 weeks’ paid parental leave. Free FabFitFun subscription and tons of beauty freebies! Daily impact on personalizing the FabFitFun member experience.

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