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Customer Service Rep

| Greater LA Area

Fame House, a Universal Music Group company, is seeking an enthusiastic, detail-oriented Customer Service Representative to work within the Merchandise and E-Commerce Department in our headquarters in Philadelphia.

Job Functions:

  • Communicate and resolve inquiries with customers via email, social media, and phone
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Assist with placement of orders, refunds, or exchanges.
  • Keeps customer records up to date.
  • Report recurring issues, trends.
  • Prepare and ship customer care packages, gift cards and other correspondence as needed.
  • Other administrative responsibilities as required.
  • Responds to customers in a timely and completely respectful manner.
  • Treat customers the way they would like to be treated, and strive to always make a positive difference in customers' lives.
  • Uphold the policies of the E-Commerce/Merchandising department as stated in the Fame House Customer Care Help Center.
  • Job Requirements:

    Skills/Abilities:

  • Strong communication skills; verbal and written.
  • Ability to be patient, express empathy, and concern.
  • Independent thinker; able to make meaningful decisions based on each situation.
  • Excellent follow up skills and 100% follow through on commitments.
  • Result and action oriented, resourceful.
  • Strong work ethic, highly motivated, upbeat personality, team player.
  • Ability to analyze and report on trends and issues.
  • Reliable attendance history.
  • Availability to work a flexible schedule, which includes evenings and weekends.
  • Strong computer skills; Microsoft Office, Internet search skills.
  • Experience:

  • 2 Years of customer service work experience and /or experience in an inbound call center strongly a plus
  • Education:

    • High School Diploma / GED or equivalent, some college preferred.

    Universal Music Group is an Equal Opportunity Employer.

    Disclaimer

    This job description only provides an overview of job responsibilities that are subject to change.

    Read Full Job Description

    Technology we use

    • Engineering
    • Product
    • Sales & Marketing
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    Location

    UMG IT is primarily based in Woodland Hills, a neighborhood bordering the Santa Monica mountains in the San Fernando Valley region of Los Angeles

    An Insider's view of Universal Music Group

    What’s the vibe like in the office?

    Everyone is hard working but it’s still a pretty relaxed and friendly environment. If you need any help people are always ready to make time. Between the conference room with all over music related decorations, big lunch room with table-football and arcade games and a very casual dress code, the overall vibe is really chill.

    Laurent Burte

    Enterprise Portfolio Management Project Manager

    How do you collaborate with other teams in the company?

    Our team serves departments across the company by provide feedback and best practices on software asset management. We get to work with a lot of different teams which is really interesting.

    Ashia Coleman

    Junior Windows Systems and Application Administrator

    What makes someone successful on your team?

    Our team relies on the ability to have quick and meaningful communications, sharing of ideas in a constructive way and working closely as a whole team. You also need to be interested in always learning. Technology never stands still and neither does this team.

    Todd Hancsicsak

    Director, Rights & Repertoire Technology

    What does your typical day look like?

    There is no typical day at UMG, which is a good thing! I get an opportunity to work with numerous individuals within IT and the business on a variety of global projects. Having the opportunity to work with so many talented people globally and continuously learn and contribute to our business is very exciting.

    Gauri Gohokar

    Project Manager

    What are Universal Music Group Perks + Benefits

    Health Insurance & Wellness Benefits
    Flexible Spending Account (FSA)
    Disability Insurance
    Dental Benefits
    Vision Benefits
    Health Insurance Benefits
    Life Insurance
    Pet Insurance
    Wellness Programs
    Retirement & Stock Options Benefits
    401(K)
    401(K) Matching
    Vacation & Time Off Benefits
    Paid Holidays
    Paid Sick Days
    Perks & Discounts
    Casual Dress
    Game Room
    Parking
    Fitness Subsidies
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