Customer Experience Specialist

| Greater LA Area

As authorized retailers for Fortune 100 companies such as AT&T, DIRECTV, you will be responsible for interacting with consumers shopping for internet, TV, and phone while ensuring a seamless customer experience from the point of sale through customer support. Additionally, you’ll have the opportunity to join a growing and innovative team based in our beautiful Playa Vista, California headquarters!

What you’ll do:

  • Answer calls from consumers shopping for internet, TV, phone and more
  • Support existing customers across multiple channels including, phone and email
  • Deliver an excellent customer experience
  • Multi-task, including conversing while navigating multiple screens
  • Problem-solve to answer questions and make sure customers get the information they need

What you bring:

  • Associates degree required, Bachelor’s degree preferred
  • 2+ years of previous call center experience preferred
  • Customer-centric attitude
  • A team player who is self-motivated & goal-oriented
  • Competitive spirit and a drive to be successful
  • High level of honesty and integrity
  • Strength in multitasking to field simultaneous inquiries from multiple users
  • Excellent written and verbal communication skills
  • Focus and the ability to thrive in a fast-paced environment

Why work for Centerfield?

We pride ourselves in being one of the best places to work, and that’s because we put our people first. We want you to learn, grow and develop professionally with us. We understand our employees are the most significant investment we can make, so we offer:

Why Centerfield?

  • Competitive salary, and quarterly bonuses
  • 401K match - Fully Vested Day 1
  • Health insurance with company contribution supplemental insurance
  • Paid time off and sick time
  • Free gym membership at the office facility
  • Monthly happy hours, events and team outings
  • Award winning culture & unprecedented team spirit
  • Fully stocked break rooms with snacks & drinks
  • Paid volunteer days
  • Career growth, we promote from within!
Read Full Job Description

Technology we use

  • Engineering
  • Product
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • jQuery UILibraries
    • ReactLibraries
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • TalendFrameworks
    • JenkinsFrameworks
    • Apache StormFrameworks
    • Rabbit MQFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • AWSDatabases
    • RedshiftDatabases
    • Apache DruidDatabases
    • Google AnalyticsAnalytics

Location

Silicon Beach!

An Insider's view of Centerfield

How does your team reward individual success?

We have a bonus program that's based on individual performance and the best part about it is that it's paid quarterly so you're constantly getting a bonus check. We also have a quarterly all-star award which is rewarded to someone once a quarter who went above and beyond - and not only do they get a plaque but they get a cool prize too.

Alex

Controller

How do you collaborate with other teams in the company?

The media buying team collaborates with other teams on a daily basis in order to ensure that our campaigns run smoothly. We use multiple different channels to collaborate, especially Slack. We have slack channels for each department which allows us to easily communicate with other teams when we need their help.

Esther

Search Engine Marketing Media Buyer

How does the company support your career growth?

We have a strong focus on people development and making sure our employees feel supported throughout their career. We promote from within and take risks on our talent by giving them broad scopes of responsibility. We've also rolled out a 3 month management training program that focuses completely on them and their unique leadership style.

Gena

Director of HR

How do you make yourself accessible to the rest of the team?

We have an open door policy and extremely flat culture organization, where the executive team is highly focused on execution and daily measurable results. The team leads by “getting their hands dirty” every day and works collaboratively with team members from each department.

Jason

Co-Founder

What’s the vibe like in the office?

The vibe in our office is friendly, laid back and casual, but don’t let that fool you-everyone is always hard at work! You can tell people care about their individual performance as well as their contribution to the company’s mission. While consistently busy, we still make time to socialize and catch up with each other and have fun!

Tiffany

Culture Manager

What are Centerfield Perks + Benefits

Centerfield Benefits Overview

Sometimes the lines between work / life balance blur and at Centerfield, we embrace that. We know employees have many options when choosing a place of employment today and we aim to provide the most robust benefits package with an award winning culture.

Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies

Additional Perks + Benefits

Qaurterly Bonuses, Frequent Social & Community Service Events and a Casual Work Environment.

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