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Customer Experience Representative

| Greater LA Area

FabFitFun is a multimedia lifestyle brand that features a robust number of offerings — from digital content, community, and our most notable service, the seasonal subscription box! Our fast-growing membership touches millions of individuals in the US and Canada, and the editorial content, videos, and social posts entertain people around the world.

FabFitFun is looking for an exceptionally talented Customer Experience Representative to join our energetic Customer Support Department. In this role, you will have the opportunity to be the driving force behind creating an amazing customer experience, designed to surprise and delight our members, generating a lifetime of loyalty.

At FabFitFun, #Customerisqueen.

What You'll Do:

  • Address a high volume of customer inquiries via emails, calls, live chats, social media and community forums
  • Gather and accurately enter relevant, detailed information regarding all customer inquiries into a logging and tracking system
  • Efficiently respond to the needs of e-commerce customers in a helpful and precise manner
  • Gain a high degree of knowledge about our products, operation and policies
  • Become a product expert to track, manage and successfully deliver resolutions to all customer requests
  • Ability to take ownership of all customer concerns, managing expectations from order to delivery
  • Serve as the liaison that shares customer feedback with other departments such as Merchandising, Marketing, and the Operations/ Fulfillment Center

What You'll Bring:

  • Recently earned your Bachelor’s degree, and/or have 1+ year experience working in customer service
  • Genuine passion and care for assisting customer concerns and inquiries
  • English language proficiency, with strong written, grammar and oral communication skills
  • Strong organizational skills and the ability to multitask in a dynamic, fast-paced environment
  • A positive, fun and supportive team player attitude
  • Experience working with ZenDesk and/or similar customer service platforms is a plus

What You'll Get:

  • An inclusive company culture that embraces diverse backgrounds and experiences
  • Daily impact on one of the fastest growing companies in the US that is revolutionizing e-commerce
  • Full health-care coverage as well as dental and vision coverage
  • Catered meals 3x/week and kitchen stocked with great snacks and drinks
  • Dog-friendly office
  • Free FabFitFun subscription
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • MySQLDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • WrikeManagement
    • SalesforceCRM
    • IterableEmail

Location

In the heart of West Hollywood! Close to many staples of the LA area including The Beverly Center, The Grove and popular restaurants and bars.

What are FabFitFun, Inc. Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Stocked Kitchen
Stocked kitchen with amazing snacks that suit both looking for something healthy or a sweet treat in the afternoon. Kombucha & cold brew also on tap!
Some Meals Provided
FabFitFun offers 3 catered a meals a week at our HQ in West Hollywood. Breakfast provided on Monday, while Lunch is provided on Tuesday and Friday.
Parking
Paid parking available for all of our employees with a paid parking incentive for those who commute to the office and don't require a parking spot or vouchers.
Pet Friendly
Dog friendly office!
Fitness Subsidies
You will have access to our online digital streaming platform (FabFitFun TV) that hosts a library of online fitness classes from top studies. Also hosted fitness classes every quarter in nearby gyms.

Additional Perks + Benefits

Generous compensation package and extensive benefits. 12 weeks’ paid parental leave. Free FabFitFun subscription and tons of beauty freebies! Daily impact on personalizing the FabFitFun member experience.

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