Yeezy is expanding their Customer Experience team in Calabasas and are looking to bring on a core group of representatives to handle day to day functions.

Job Description:

Review and analyze potential fraudulent orders and manage the chargeback process

Review and correct orders that do not process immediately as a result of a billing or shipping-related issue
Handle escalated questions and concerns from customers

Work with the fulfillment team to handle all return to sender orders

Respond to all inbound inquiries from customers

​Requirements:

Have a college degree
​Experience in providing high-touch customer service

Excellent knowledge of issue de-escalation techniques
Working knowledge of customer service software

Ability to think strategically and lead
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills