Customer Experience Associate

As a Customer Experience Associate, you will influence the company's continued success and represent RealtimeBoard to its customers. You will be reporting to our Customer Support Team Lead. As it is a wide scope skill position in our fast growing team, high performers will certainly have opportunities for growth.

What You’ll Do:

• Manage customer service inquiries via different communication channels (email, chat, Facebook, Twitter, etc.) during your shift (11.30am - 8.30pm PT = 9h - 1h lunch)
• Explain product features and resolve customer service issues according to company standards
• Work with our global team to produce a world class customer experience
• Perform special projects associated with the Customer Support Team

What you'll need:

• 1-2 years of experience with customer facing roles
• Bachelor degree from a top university
• Quick learner and can work effectively in an ever-changing startup environment
• Strong communication skills - verbal and written
• Attention to detail and accuracy
• Teamwork skills

What’s in it for you

• Excellent health benefits that includes medical, dental and vision
• Flexible time off
• Snack and drinks provided
• Brand new office coming soon
• Team outings and collaboration

About RealtimeBoard

RealtimeBoard is a leading visual collaboration platform for cross-functional teams in organizations of all sizes. Over 2 million managers, designers, agile coaches, marketers and other professionals collaborate, visualize and collect ideas and share their work using our product. We have 8000+ paying customers from world's most successful and innovative companies, including teams inside Netflix, Twitter, Skyscanner, Qlik, Upwork, Expedia, Spotify, eBay, Cisco, Sapient, Geometry, Unbounce, Autodesk, PwC, Deloitte and others.