Who We Are:  

Omaze raises funds and awareness for charities by offering the chance to win once-in-a-lifetime experiences and dream-come-true prizes. We've offered everything from a double date with John Krasinski and Emily Blunt, to a walk-on role in Star Wars, to a brand new customized Mercedes Benz sprinter van. We've given over $130M to charities around the world, from donors in 180 countries. Our vision is to be the first for-profit company to give $1B to charity in a single year, and we’re building our team of dedicated and passionate people to help us get there. That’s where you come in!

Who We’re Seeking:

Omaze is looking for a friendly and reliable Customer Experience Advocate - Social Media to handle our growing community of nearly 1 million followers across Facebook, Twitter, Instagram, and Youtube.  You’ll work directly with the Social Media Marketing team to ensure all Social Media CX questions are being addressed in a timely manner. You’ll act as a brand ambassador online to ensure that our customers know we listen to them and address any issues they may have. You will be dedicated to ensuring that customers have a great experience. You understand and care about satisfying customers, and have the communication skills, creativity, and problem-solving abilities to convert challenges into positive experiences.  You’ll report to the Senior Manager of Customer Experience to flag any potential issues that may need to be addressed by teams outside of Customer Experience.  

Key Responsibilities:

• Quickly become familiar with the brand voice, software platforms and common customer service issues
• Respond to Omaze entrants in order to resolve issues regarding transactions
• Proactively contact and engage donors on how to properly use the Omaze platform to solve problems and avoid potential issues 

Our Ideal Candidate:

• You have at least 1 year experience in a customer service within Instagram, Twitter, Facebook, and YouTube
• You handle customer interactions with empathy and treat each interaction as if it was the first time someone has reached out to Omaze
• You have excellent written and oral communication skills
• You thrive on solving complex issues
• You’re able to adapt quickly to change
• You enjoy being detailed focused and well organized
• You’re comfortable managing up, asking questions, learning from mistakes, being collaborative in a remote environment, and willing to help lay the foundation of a new team
• You spread joy and understand the impact of the ripple effect
• You love people, and are excited to work with a diverse group of partners, and thrive in a fast-paced, dynamic environment
• You are passionate about creating impact
• You have experience with ZenDesk and Social Media support tools (not required)