Corporate Partner Success Manager

| Greater LA Area
As the leading provider of strategic enterprise education™, InStride enables employers to provide career-boosting degrees and credentials to their employees through a network of high-quality academic institutions. We help organizations transform their businesses and achieve social impact by unlocking the power of education. 
InStride is a public benefit company whose mission is to develop the workforce of the future by helping employers provide career-boosting education opportunities to their employees through a network of high-quality academic institutions. We believe the most enduring way for companies to achieve transformative business and social impact is by investing in their people.
Role Overview
InStride is currently seeking a highly motivated, outcomes driven Corporate Partner Success Manager who will be responsible for managing a portfolio of strategic corporate partner relationships to deliver on InStride’s vision and business goals. In this role you will develop partner growth strategy, oversee new partner onboarding, deliver on annual targets and retention objectives, identify expansion opportunities and enhance overall client satisfaction. Successful candidates will achieve results through building trust and mutually beneficial, long-term relationships with their partners and working closely with cross-functional teams across InStride and our academic network. Corporate Partner Success Managers bring a combination of business acumen and consultative skills, account and customer success management experience and a proven ability to achieve business results through partnerships. This position reports to the Director of Corporate Partner Success.

Responsibilities

  • Relationship Management: Serve as the primary point of contact and account owner for a portfolio of corporate partners. Develop and manage key relationships at all levels of your partners’ organization and drive strategic engagement with them. Set and achieve partnership goals including enrollment, retention, engagement and the overall health of the partner / InStride relationship.
  • Partner Program Launches: Onboard and launch custom Strategic Enterprise Education programs that are aligned to corporate partner business objectives and learner needs. Track, analyze and communicate key success metrics to develop and execute against goals internally and with corporate partners. Responsible for revenue generation through learner enrollments and account growth year over year.
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  • Learner Experience & Success: Develop deep subject matter expertise on the end-to-end experience of our learners and corporate partners, identifying potential barriers, challenges and opportunities. Understand key operational elements of program design to ensure successful launch and expansion.
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  • Consulting: Provide your partners with valued guidance and thought leadership. Be a trusted consultant at the executive level and beyond helping them leverage InStride’s platform and services. Ensure your partners stay up to date on the latest product features, new academic programs, SEE best practices and strategic initiatives.
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  • Cross-Functional Coordination: Collaborate cross-functionally to meet our business objectives and effectively coordinate with internal teams including marketing, product, academic partnerships, sales and support. Be the expert in the room when it comes to your corporate partners with the ability to collect and synthesize meaningful feedback to inform decision-making and product strategy.
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  • Operational Excellence: Establish and lead a cadence of ongoing syncs with corporate partners and drive regular business reviews with leadership and stakeholders to evaluate success and align on upcoming opportunities. Maintain up-to-date corporate partner information in Salesforce and other sources of documentation. Create presentation materials for various internal and external meetings. 

Ideal Profile

  • Bachelor’s degree AND four (4) years of business to business consulting, customer success, account management or sales experience; OR Master’s degree AND three (3) years of business to business customer success, management consulting, marketing, or sales experience.
  • Previous experience managing and growing customer relationships across a diverse set of global organizations
  • Able to work with all levels of individuals within an organization, up to C-suite leaders, with demonstrated experience supporting high profile clients and executives
  • Demonstrate the highest level of professionalism with outstanding interpersonal, verbal and written communication skills
  • Detail-oriented individual with a high degree of follow-through, who also has the ability to think and plan strategically
  • A self-motivated, collaborative problem solver with a strong work ethic and high energy level
  • Able to execute in an intense, fast-paced, and highly iterative environment
  • Willing to travel as needed (up to 30%)
  • Excited by the challenge of building a world-class business that delivers not only high revenue growth and compelling ROI, but also has a meaningful impact on society
  • Exposure to the functioning of higher education institutions through direct experience or deep affiliation with the education industry
  • High EQ, comfort with ambiguity and a “no job too small” startup mentality

InStride is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, ethnicity, religious creed, color, national origin, ancestry, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, sexual orientation, marital status, age, status as a protected veteran, status as an individual with a disability, medical condition, or any other category protected by applicable federal and state law, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance relating to an applicant's criminal history.
We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please discuss your requested accommodation with our HRBP.

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Technology we use

  • Engineering
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    • JavascriptLanguages
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    • JIRAManagement
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    • SalesforceCRM

Location

Our DTLA office provides easy access to public transportation, great restaurants, museums, and other attractions.

An Insider's view of InStride

What’s the vibe like in the office?

At InStride we operate in a fast-moving environment, which makes it really fun. There’s a lively energy in the office and a sense that we’re all in this together.

Michelle

VP, Academic Partnerships

How do you collaborate with other teams in the company?

The nice thing about InStride is that we’re really empowered to take the initiative and collaborate with other teams to think through solutions. Everyone is comfortable around one another and is open to sharing ideas–it doesn’t matter what team you’re on or what level you’re at.

Michael

Manager, Engineering

How does the company support your career growth?

Lifelong learning is core to the mission of the company but also the goal for our staff, and I think that’s really important. The Step Forward program means a lot to me because I never thought I would go back to school for my master’s and thanks to InStride I’m super excited to enroll.

Kat

Executive Assistant

What are some social events your company does?

We have the InStride Supper Club where every month we try a new restaurant. As a big foodie myself, that’s something I really enjoy.

Alex

Manager, Growth Marketing

What are InStride Perks + Benefits

InStride Benefits Overview

We want InStriders to thrive and feel supported. Here are a few perks and benefits we are proud to offer our team.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K)
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Acme Co. hosts company outings Semi-annually.
Game Room
Our game room is shared and includes ping pong, pool and a wine fridge.
Stocked Kitchen
Happy Hours
Happy hours are hosted On occasion .
Parking
We offer employees A parking subsidy.
Recreational Clubs
Our clubs are growing but here are a few. Our Supper Club for foodies. Our Give Back program to support our local community. Our weekly Creative Juices on Wednesdays to think outside the box.
Professional Development Benefits
Tuition Reimbursement
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
Promote from within

Additional Perks + Benefits

As part of our mission to enable lifelong learning, we provide full tuition coverage for InStriders to earn a degree or credential from a university online within our network.

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