Coordinator Consumer Engagement

| Santa Monica

The Coordinator, Consumer Engagement, will work closely with two label "embeds" on the operations and logistics needed to successfully execute new direct-to-consumer programs revolving around artist activity and key events. The Coordinator will support the Embeds in coordinating with various internal and external departments to ensure that all necessary operational components are aligned for the launch and maintenance of multiple direct to consumer programs including D2C eCommerce stores, eMail and fan acquisition campaigns, VIP ticketing programs and more. Ideal candidate for this role is highly organized, can thrive in a fast-paced environment, and can juggle the demands of multiple labels and programs.

Job Functions:

  • Compile necessary logistical information for new product/program launches (SKUs, product titles, product descriptions, hi-res design files, product weights and dimensions etc.)
  • Maintain log of open work orders with internal departments such as production and creative (for product and marketing assets) to follow up as necessary and ensure that deadlines are communicated to meet launch dates.
  • Trafficking "staging links" and comments/amendments to ensure timely program launches.
  • Trafficking marketing assets for approval/amendment
  • Regular checks on active web stores to ensure that they are functioning properly, that messaging is accurate in product descriptions and banners, and that items are merchandised in logical sequence depending on various factors.
  • Reporting of sales and marketing data to all relevant parties (label, manager etc) around high profile program activity
  • Monitor best sellers and work with store managers to merchandise homepage accordingly.
  • Monitor social chatter for roster of artist web stores for any outstanding issues that may be arising from fulfilment centre issues or poor user experience.
  • Submit comp requests to production and provide tracking to requestor in timely fashion.
  • Create tracked URLs for digital marketing campaigns and help analyse source traffic via Google Analytics then make suggestions to better optimize future campaigns.
  • Assist in compiling eCommerce product and marketing presentations that are to be delivered to brand managers and artist managers for approval.
  • Assist with timely passing of information to other territories for creation of international stores and programs
  • Assist in preparation of "pitch decks" for labels and artist managers
  • General admin including meeting scheduling, expense reports, occasional travel booking.

Job Requirements:

Skills/Abilities:

  • Excellent communication and interpersonal skills (verbal and written)
  • Meticulous attention to detail and follow through
  • Extremely organized with superior time management skills
  • Ability to multi-task and prioritize under tight schedules while maintaining production of high quality work
  • Self-accountability to follow-through with proper consistent updates to stake holders
  • Excellent computer skills, including Microsoft Office, Excel, PowerPoint, and Google docs
  • Strong interest in learning more about eCommerce and Digital Marketing

Experience:

  • Minimum 1 year of relevant internship or full time work experience
  • Music, Entertainment, eCommerce experience all a plus

 Education:

  • BA degree preferred

Universal Music Group is an Equal Opportunity Employer.

Disclaimer

This job description only provides an overview of job responsibilities that are subject to change.

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Technology we use

  • Engineering
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Location

UMG IT is primarily based in Woodland Hills, a neighborhood bordering the Santa Monica mountains in the San Fernando Valley region of Los Angeles

An Insider's view of Universal Music Group

What’s the vibe like in the office?

Everyone is hard working but it’s still a pretty relaxed and friendly environment. If you need any help people are always ready to make time. Between the conference room with all over music related decorations, big lunch room with table-football and arcade games and a very casual dress code, the overall vibe is really chill.

Laurent Burte

Enterprise Portfolio Management Project Manager

How do you collaborate with other teams in the company?

Our team serves departments across the company by providing feedback and best practices on software asset management. We get to work with a lot of different teams which is really interesting.

Ashia Coleman

Junior Windows Systems and Application Administrator

What makes someone successful on your team?

Our team relies on the ability to have quick and meaningful communications, sharing of ideas in a constructive way and working closely as a whole team. You also need to be interested in always learning. Technology never stands still and neither does this team.

Todd Hancsicsak

Director, Rights & Repertoire Technology

What does your typical day look like?

There is no typical day at UMG, which is a good thing! I get an opportunity to work with numerous individuals within IT and the business on a variety of global projects. Having the opportunity to work with so many talented people globally and continuously learn and contribute to our business is very exciting.

Gauri Gohokar

Project Manager

What are Universal Music Group Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Vacation & Time Off Benefits
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Game Room
Parking
Fitness Subsidies
Professional Development Benefits
Tuition Reimbursement
Diversity Program
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