Tinder brings people together. With tens of millions of users and a presence in every country on earth, our reach is expansive—and rapidly growing. Your work here can change the world. Our Community team is dedicated to supporting our user base. They can take a challenging situation and turn it into a story of success. We are looking for a Community Support Analyst to help us investigate bugs, handle refund requests and escalated tickets. Positivity and attention to detail are a must. If you are a team player with a passion for problem solving, we want to hear from you.

In this role you will: 

• Handle escalated technical support emails, refunds, and help improve the Tinder experience
• Investigate bugs and work with Engineering to help them resolve issues
• Analyze and escalate new user questions, issues, or concerns
• Collect user feedback on new product and feature rollouts
• Work closely with the rest of the community team and outsourced support team and engineering
• PLEASE NOTE: this position requires a full work day on the weekend, in exchange for a day off during the week

We're looking for:

• Minimum of 1+ years in a similar role
• Basic knowledge of Zendesk
• Tech savvy
• Ability to understand and summarize complex technical cases quickly
• Superior analytical skills and excellent judgement
• Ability to multitask, keep up with large volumes of emails in a fast-paced environment
• Superior time management and prioritization skills
• Quick learner
• Team player
• Extreme attention to details
• Passion for helping people
• Ability to use critical thinking and logic to isolate and resolve issues
• Bachelor degree or higher

As part of our team, you’ll enjoy:

• The hustle of a startup with the impact of a global business

• Tremendous opportunity to solve some of the industry’s most exciting problems

• Working with an extraordinary team of smart, creative, fun and highly motivated people

• Comprehensive health coverage, competitive salary, 401(k) match and meaningful equity

• Unlimited vacation and flexible working hours

• Daily catered lunches, endless supply of refreshments, basketball court, fitness classes and social events

• Modern, uplifting work environment in an ideal location