During these extraordinary times, Tinder is continuing to grow our team. We currently work together remotely and we've adapted our recruiting processes to accommodate virtual interviews with prospective hires. We've always believed in using technology to bring people together, share experiences, and foster innovation; physical distance won't keep us from forming team bonds and meaningful connections. 

Tinder brings people together. With tens of millions of users and a presence in every country on earth, our reach is expansive—and rapidly growing. Your work here can change the world. Our Member Experience team is dedicated to supporting our user base. They can take a challenging situation and turn it into a story of success. We are looking for a Community Escalations Specialist to help us investigate bugs, handle refund requests and escalated tickets. Positivity and attention to detail are a must. If you are a team player with a passion for problem solving, we want to hear from you.

In this role you will:

• Handle escalated technical support emails, refunds, and help improve the Tinder experience
• Investigate bugs and work with Engineering to help them resolve issues
• Analyze and escalate new user questions, issues, or concerns
• Collect user feedback on new product and feature rollouts
• Work closely with the rest of the community team and outsourced support team and engineering




PLEASE NOTE: this position requires a full work day on the weekend, in exchange for a day off during the week

We're looking for:

• Minimum of 1+ years in a similar role
• Basic knowledge of Zendesk
• Tech savvy
• Ability to understand and summarize complex technical cases quickly
• Superior analytical skills and excellent judgement
• Ability to multitask, keep up with large volumes of emails in a fast-paced environment
• Superior time management and prioritization skills
• Quick learnerTeam player
• Extreme attention to details
• Passion for helping people
• Ability to use critical thinking and logic to isolate and resolve issues
• Bachelor degree or equivalent experience

As part of our team, you’ll enjoy:

• Working on a product that has an immediate impact on people’s lives all around the world

• Collaborating with a team of creative, fun and driven colleagues 

• Comprehensive health coverage, competitive salary, 401(k) employer match

• Other perks and wellness benefits like a fitness membership subsidy, paid concierge medical membership, pet insurance offerings, and a commuter subsidy

• Access to mental health resources

• Fertility preservation benefits

• No Meeting Wednesdays, an annual Learning + Development stipend, and access to a wide range of product and service discounts through Perkspot

• Charitable donations match up to $15,000 annually 

• Monthly and weekly interactive virtual events including Book Club, trivia with prizes and yoga workouts

• The opportunity to join six active Employee Resource Groups (ERGs)

At Tinder, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our product, and our community. We strive to make our workplace an inclusive and diverse environment, giving people from all walks of life the opportunity to have a voice. We champion and encourage those who bring different perspectives, ideas, and creativity to join our team dedicated to bringing people together across the globe. Tinder is proud to be an equal opportunity workplace where we welcome all people regardless of sex, gender identity, race, ethnicity, disability, or other lived experience.