ABOUT NuORDER:

NuORDER is the leading wholesale eCommerce platform. Brands &Retailers use NuORDER to deliver a seamless, more collaborative wholesale process, where buyers can browse products, plan assortments and make smarter buys in real-time. The NuORDER platform was engineered with flexibility and scale in mind, empowering businesses of all sizes with enterprise-level technology. Headquartered in Los Angeles, California; NuORDER connects more than 3,000 brands and 500,000 retailers globally, helping them grow and win together. For more information, visit www.nuorder.com

POSITION SUMMARY:

NuORDER is looking for a skilled Customer Support Specialist individual with Help Desk and Troubleshooting experience to provide world-class service and support to our growing numbers of brands and retailers using our web and iPad app. This individual will be responsible for ensuring client issues are responded to quickly, issues are analyzed and escalated as necessary, and clients are satisfied with the service. NuORDER prides itself on offering the best solution & service to its customers, and this individual must be passionate to work with customers and take pride in becoming a product expert who wants to solve the customer problem efficiently and effectively.

This position is for immediate hire and can be located remotely in the East Coast.

Responsibilities

• Manage high volume of customer incoming tickets, chat, & phone support
• Troubleshoot app issues or bugs that are raised by clients or internally
• Test issues to replicate what a client might be experiencing and how to produce
• Become a NuORDER expert and understand the ins-and-outs of our web and iPad app to best serve client needs in both technical and non-technical fields
• Be a champion of world-class customer service, and have a passion for delivering a high quality customer experience
• Interact professionally with VIP customer clients

Requirements/Qualifications/Personal Attributes

• Understand B2B eCommerce, wholesale retailing, and merchandising principles is a plus
• Analyze & manipulate data in Excel, and work with customers to identify data issues
• Become an expert in the NuORDER system
• EDUCATION: BA/BS or equivalent experience.
• EXPERIENCE: 2+ years experience in an analytic, customer service or SaaS/technology-related role
• Experienced in either B2B or SaaS product support
• Exceptional communication skills – this is a client-facing position (phone, email, and chat).
• Genuinely enjoy problem solving and logic

WHY NuORDER?

We’re creative, innovative, and helping businesses become more efficient. Ensuring that each member of our team feels fulfilled and on track to become the very best employee they can be is important - and we encourage our people to discover new ways of achieving specific goals. We fully believe that each and every individual part of our organization provides value, a new perspective and progress to NuORDER’s growth and success. Come join us so we can build together!

BENEFITS:

NuORDER offers a competitive salary and benefits package complete with health, dental, and vision insurance, a 401(k) plan, stock options, work from home reimbursement and generous/flexible PTO.