Client Success Representative
Who we are
HopSkipDrive is the innovator in youth transportation, getting kids to their highest potential by removing mobility barriers, one ride at a time. Our platform is the safe, dependable transportation solution schools and families rely on to get kids where they need to go. Through our proprietary technology and innovative safety measures, our platform provides transportation solutions for school districts and families across the country. In addition, we partner with county governments and non-profits to help ensure educational access for some of our most vulnerable youth. We understand that transportation can be the difference between success and struggle, which is why we’re on a mission to use innovative technology, coupled with operational expertise and new thinking to help kids reach their full potential by providing a safe, dependable way to get them where they are going.
From our founding, when 3 moms came together to develop HopSkipDrive as a solution to their challenges getting their own kids where they needed to go, we have continued to innovate and execute, growing to now serve more than 7 markets across the country. We have driven more than 5 million safe miles while getting 750,000+ kids to more than 6,000 schools. Backed by top tier VCs and strategic investors, and with more than $27M in funding, we’re reinventing youth transportation.
We are based in downtown LA. Our mission, our enormous market potential, our team and the technology challenges we are solving make HopSkipDrive one of LA’s Best Places to Work.
Who you are
You are an A+ player who is looking for a challenging and rewarding experience. You are inspired by the mission we are pursuing and by the opportunity to define a new category in an incredibly fast-moving market. You are excited to bring your best everyday, to learn from those around you and to push hard while contributing to our powerful vision of positively impacting kids’ lives everyday.
At HopSkipDrive, we know that to tackle our toughest challenges, we need different approaches, unique perspectives, and new ways of thinking. We are building a team of creative problem-solvers from many different backgrounds.
The Client Success Representative is a dynamic individual capable of developing trust-based, long-term relationships while working across multiple clients. You will report to the Director of Client Success and be responsible for the growth, quality, and proper development of client relationships with schools, non-profits, county agencies and businesses. The Client Success Rep will need to display a number of strengths, including strong interpersonal and communication skills, organizational strength and the ability to roll with the punches.
Responsibilities
- Onboard and manage new partnerships, with a world-class customer experience as the goal.
- Manage existing partnerships, with retention and growth as the top priorities.
- Have a deep understanding of HopSkipDrive’s products and abilities in order to identify and implement new business opportunities with existing clients.
- Personally build and maintain deep relationships with key clients and stakeholders through solving their problems and providing world-class client service.
- Provide excellent support for our clients and provide new services that drive growth as well give you the ability to forecast expected demand.
- Work with partners to update agreements with any combination of HopSkipDrive products and services.
- Work cross-departmentally in a high-speed environment.
Qualifications
- Bachelor’s degree required
- 3-5 years experience in a related role
- Have a strong track record of growing accounts and meeting revenue quotas within a fast-paced environment
- A team player with strong interpersonal skills; the ability to build strong working relationships with multiple players
- Effective communication skills both internally and externally
- Exceptional attention to detail
- A positive, self-motivated individual
- Experience with SalesForce or similar CRM preferred
What you will get
We want you to be an owner in our company and share in executing our vision, so every full-time employee has equity. In addition, we offer competitive market comp, BYOD technology reimbursement, unlimited vacation, FSA, medical, dental and vision, 401(k), weekly catered lunches, and an opportunity to work for a uniquely positioned, VC-backed company in a hugely attractive space with significant upside potential.