Client Success Manager at Appetize

| Greater LA Area
Sorry, this job was removed at 3:29 p.m. (PST) on Thursday, February 27, 2020
Find out who's hiring in Los Angeles.
See all Operations jobs in Los Angeles
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Appetize Technologies, Inc. is looking for a stellar Client Success Manager based in the Greater Los Angeles area to join our growing Client Services team. This role is a blend of strategy, project management and client advocacy with a major emphasis on communications with key enterprise partners like Madison Square Garden, LA Angels, NY Yankees, Live Nation, and many more. You will play a vital part in comprising a polished and cohesive approach to interfacing with key customers for the lifetime of the client relationship. You will serve as the “air traffic controller” guiding their projects, software development deliverables, renewals, upsells, and overall client satisfaction. 

Responsibilities
  • Develop and maintain relationships with top decision makers at key clients to drive a high level of client satisfaction
  • Drive Client Engagement through an understanding of when to engage, who to engage and the appropriate method for the circumstances 
  • Work closely with the Appetize product team as a Client Advocate to develop innovative solutions and integrations for both current and prospective clients 
  • Be the central Point of Contact for assigned clients for any questions or issues 
  • Serve as an escalation path for managing high priority support issues 
  • Communicate schedules, updates, status, major decisions, risks and blockers 
  • Participate and lead aspects of the implementation process 
  • Contribute to the development of product strategies 
  • Build relationships and influence others to get things done and drive decision making 

Key Skills/Requirements

  • 5+ years of Client Success, Services, or Support within a SaaS company or Technology Consulting 
  • 5+ years planning and managing project initiatives or delivering systems 
  • Experience with projects involving solution development based on web or mobile application architecture 
  • Experience translating requirements into optimized designs and identifying alternatives 
  • Excellent teamwork skills including written and verbal communication skills 
  • Willingness to complete a moderate amount of travel to client sites 
  • Metrics driven decision making 
  • Bonus: Experience with implementing Point of Sale (POS) systems 
Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • PHPLanguages
    • PythonLanguages
    • ReactLibraries
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • WordpressCMS
    • SalesforceCRM
    • MailChimpEmail
    • PardotEmail
    • SalesloftEmail

Location

6601 Center Drive West , Los Angeles, CA 90045
Why Appetize is at a Unique Turning Point for Engineers to Join and Lead
Watch

An Insider's view of Appetize

What’s the vibe like in the office?

I started at Appetize when it was (literally) in a garage as one of the first 10 employees. Even as the company with over 300 employees, it has never lost its startup charm. Everyone up the ladder is approachable and truly fun to be around – both inside and outside of work. It’s my first job where I don’t know how many hours are left in the day!

Mike

Director of Business Systems

What are Appetize Perks + Benefits

Culture
Eat lunch together
Daily stand up
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
More Jobs at Appetize2 open jobs
All Jobs
Finance
Project Mgmt
Project Mgmt
new
Los Angeles
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Appetize's full profileSee more Appetize jobs