Client Success Manager

| Greater LA Area

We are looking for a Client Success Manager who will focus primarily on our key accounts with onboarding and building lasting, rewarding relationships. 

Your main objective will be ensuring our clients have a great experience while working with Relatable. You will be a customer champion, helping each client see value and providing feedback to the team. Your ultimate goal is to turn every client into a fan of Relatable.

The ideal candidate will thrive on working in a fast-paced environment and enjoy helping customers realize their business and marketing transformation. With strong problem solving skills and organizational awareness, you are capable of intervening where needed to ensure that any roadblocks to success are removed as efficiently as possible. This is a key, customer-facing role within Sales and requires a dedicated professional with an exceptional ability to manage client relationships.


What you’ll do

  • Own the ultimate success of Relatable’s clients in Los Angeles
  • Proactively manage each client’s business needs – actively seek opportunities to deepen our relationships, help our clients’ businesses, and generate referrals
  • Work closely with the Sales and Campaign operations teams to prioritize new product features based on client needs and feedback
  • Understand client business goals and key performance indicators; possesses the ability to translate those insights into client successes
  • Communicate consistently with client contacts throughout the customer lifecycle, providing status updates and escalating important issues where needed
  • Manage client expectations, keeping clients satisfied and expectations realistic
  • Drive client success outcomes - measure and improve retention by increasing renewal rates and reduce churn 
  • Expand our revenue in key accounts through up-selling

Who you are

  • 3+ years experience as a Client Success Manager and/or Sales in digital marketing, advertising or social media
  • Ability to build rapport & communicate effectively with clients, as well as diverse groups of individuals including all levels of employees and management
  • Excellent multi-tasker, able to take on many projects without dropping the ball
  • Extremely organized with high attention to detail
  • Highly motivated, resourceful, and results-orientated to achieve goals
  • Excellent social skills; friendly and outgoing, not afraid to connect with new people
  • Passionate about marketing, tech, and digital 

 

Perks & benefits

We offer a healthy mix of competitive benefits and perks, with the goal to empower you to do your best work, invest in your professional development and well-being.

  • 100% paid healthcare and dental insurance
  • New MacBook Pro and all the gear that you need to achieve your goals
  • We’ll cover your monthly cell phone bill too
  • Great co-workers that are pioneering the industry. Be part of a proven, top performing crew that loves the hustle.
  • Responsibility and a fast career track -- working in a fast growing company means that you can grow & develop faster than in other environments. Achieve your career goals in months instead of years.
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Technology we use

  • Engineering
  • Sales & Marketing
    • JavascriptLanguages
    • Node.jsFrameworks
    • HubSpotCRM

Location

2128 Narcissus Court, Venice, CA 90291

An Insider's view of Relatable

What are some things you learned at the company?

What I love about Relatable is that it operates as a global team, working with influencers and brands all over the world. We’re always encouraged to think outside of the box and with a wealth of data and insights, I feel proud of how we’ve set ourselves apart from other agencies.

Amanda Erwin

Campaign Operations

What are Relatable Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
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