Client Success Manager, ContentQ

| Greater LA Area

Client Success Manager, ContentQ

A content technology platform, Nativo helps advertisers create meaningful brand connections with consumers and empowers publishers with breakthrough monetization solutions. We’re preparing the world for the age of content, where digital advertising is becoming a seamless, authentic, and helpful consumer experience.

We invite you to join us for an exciting and rewarding experience as a Client Success Manager. This role will be responsible for managing all ContentQ clients at Nativo, focusing on product onboarding, training, and platform adoption. This individual will develop insights and provide strategic guidance to help clients understand and leverage platform data (owned, competitor and industry) to inform their business goals and overall content strategy.

What you'll do:

  • Partner with clients to understand their current and future content strategy and business goals to translate that into actionable insights
  • Empower customers to connect their goals and challenges with solutions in the platform, providing product adoption and education
  • Work to onboard clients via technical tag implementation
  • Partner with internal team members (Sales Planning, Sales) to upsell clients on paid media opportunities and additional platform services
  • Lead client meetings, including implementation, training, adoption and strategic insights
  • Collaborate with the Product & Engineering Team to enhance the platform’s product features and capabilities based on client feedback
  • Work closely with the Director of Client Success to identify post-sale opportunities and process improvements as client adoption evolves

What you need:

  • 3-5 years in a client-facing SaaS client service role
  • Experience driving platform adoption, usage, and expansion
  • Fundamental knowledge in brand content marketing including content planning, creation, distribution, and analytics
  • Robust understanding of the content marketing landscape including technology products, platforms and vendors
  • Ability to tie business problems to technical solutions 
  • Experience working with content management systems (WordPress, Adobe Experience Manager, Drupel, etc.), tag management systems (Google Tag Manager, Adobe DTM, Tealium etc.), and web analytics platforms (Google Analytics, Adobe, etc.)
  • Excellent communication skills
  • Strong presentation skills
  • Self-starter with an ability to excel in a fast-past environment
  • Comfort with Excel and PowerPoint
  • BA/BS Required

What We Offer:

At Nativo, you make an immediate impact. Nativo is made up of smart, talented and driven people looking for other potential team members with the same attitude of innovation and excellence. We offer incredible opportunities to learn and work on projects that transform digital advertising. We offer a competitive compensation and benefits package that includes stock options, health coverage, employer-matched 401k, cutting edge work, and the opportunity to join a rapidly growing startup with a proven product.

About Nativo

Nativo empowers brands and publishers with the world’s most advanced platform for content.

For brands, Nativo enables storytelling at scale with the largest native reach and reveals insights that unlock return-on-content. For publishers, Nativo enriches monetization with the most comprehensive platform for next-generation ad formats and breakthrough technology for accelerated webpages. Nativo’s mission is to equip advertising for the age of content, improving the web experience and creating meaningful connections for today’s digital consumer.

From the hands and minds of an amazing team, Nativo has engineered a platform that has been recognized as the best available in the market. Nativo is respected, well-funded, and is recognized as one of top tech companies to work for. Nativo is well-positioned to play a vital role forging the path of media and advertising in the coming years. The opportunity to join a team that is making a huge impact is now.

Read Full Job Description

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • DjangoFrameworks
    • Node.jsFrameworks

Location

100 N. Sepulveda Blvd., El Segundo, CA 90245

An Insider's view of Nativo

What does your typical day look like?

Michele leads a team of QA engineers who work closely with DevOps and Product to validate and manage software releases. She is fascinated by the unique technical challenges the industry faces and how Nativo is solving them. “The Nativo team is very flexible when it comes to trying new problem-solving approaches,” she remarks.

Michele

Lead QA Engineer

How has your career grown since starting at the company?

Jordan has been with Nativo since 2015, starting as a junior graphic designer in Campaign Operations and now serving as the lead designer on the marketing team, where he creates collateral and presentations that demonstrate native advertising to the world.

Jordan

Senior Graphic Designer

What are some things you learned at the company?

Sofia joined in 2014 and has enjoyed fostering the growth and development of a now-much-larger team. “It’s always a pleasure to work with smart, fun and hardworking people who are never afraid to think outside the box,” she says. “I love building relationships with with my clients and enjoy the fact that no day is the same.”

Sofia

Associate Director, Account Management

What are Nativo Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

Birthday Celebrations. Seasonal Festivities. Company Hosted Happy Hours. Team Bonding Events.

More Jobs at Nativo9 open jobs
All Jobs
Data + Analytics
Dev + Engineer
Marketing
Operations
Operations
new
Los Angeles
Data + Analytics
new
Los Angeles
Data + Analytics
new
Los Angeles
Marketing
new
Los Angeles
Operations
new
Los Angeles
Developer
new
Los Angeles
Marketing
new
Los Angeles
Developer
new
Los Angeles