CareerArc is on a mission to help companies recruit talent better, transition their workforce more effectively, and enhance their employer brand. After all, companies are made up of people.

Our momentum is driven by people who are curious, passionate and dedicated to a customer-first culture. Our work is driven by the belief that empowering companies to amplify and protect their employer brand helps promote more engaged work cultures, and more fulfilled job seekers and employees.

We are backed by Kinderhook Industries and PeakEquity Partners, and just announced a $30M growth equity round in January 2019. Join us!

WHAT WE'RE LOOKING FOR:

CareerArc is looking for an ambitious and talented individual to help maximize the effectiveness of our client retention efforts and help our team provide an outstanding customer experience.

We have a thirst for success, paired with knowledge and experience of how to achieve results. We also understand and respect the team effort it requires to reach the goals we have set for ourselves. We are looking for individuals who want to win! We are looking for individuals who know how to contribute to a team to make it happen.

The Client Success Associate (CSA) is an essential contributor to our client retention efforts and will work closely with our Client Success Managers (CSMs) on the Career Transition Services product line by performing tasks such as responding to incoming client requests, creating client presentations and quantifying how we’re delivering results for our customers. The CSA will also gain account management experience through direct interactions with clients and will report directly to our VP of Client Success, Career Transition Services.

If you want to work with a truly collaborative group of exceptional people that are focused on disrupting existing markets and solving complex problems then we welcome your application!

ESSENTIAL FUNCTIONS

• Work closely in a supportive role with Client Success Managers.
• Monitor client accounts to ensure everything is operating as expected.
• Support client activities with administrative duties throughout the lifecycle of the account, from client onboarding to renewal efforts.
• Review and analyze internal dashboards and collaborate with CSMs to create executive business reviews & renewal presentations.
• Utilize Salesforce and other technology platforms to help implement and optimize our customer’s career transition efforts.

SKILLS & ABILITIES

• Engaging and confident personality with strong communication skills.

• Adaptable, personable, curious and coachable with a strong work ethic

• Detail oriented and organized with excellent critical thinking and analytical skills.
• Enthusiastic and passionate about the success of the team and the company.
• Strong time management skills, with the ability to manage multiple priorities.
• Self-motivated and able to thrive in a busy client support environment.
• A desire to learn & utilize new technologies
• Comfort in operating in a fast-paced startup culture

EDUCATION & EXPERIENCE

• Bachelor's degree or equivalent experience required.
• Desired but not required: 1-2 years of strategic implementation, reporting and account management experience.
• Experienced with MS Office Suite and Salesforce
• General interest in career transition services including resume writing, LinkedIn and career coaching.

CareerArc provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, CareerArc complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.