Client Solutions Manager

| Greater LA Area
What You'll Do
As the Client Solutions Manager at Scorpion, you are the front-line support resource for anything related to the tools and equipment used by our people. You must be able to troubleshoot, analyze, prioritize, resolve and/or facilitate issues to keep the train on the rails, so to speak. This role is equal parts desktop computer support, mid-level IT, and project manager. Strong customer service and communication skills (verbal and written) are required. Your customers are the Scorpion employees!

Other Responsibilities Include

  • Requests for support are received and processed swiftly and accurately
  • Tasks are prioritized and coordinated with the IT Team and completed rapidly
  • The manner in which you carry out your work inspires gratitude with everyone you interact with
  • The support request ticketing system is kept up to date and thoroughly documented
  • Any and all tasks are brought to full completion or escalated/deferred and followed up on regularly
  • Projects and issues requiring your support are anticipated and organized
  • Assisting with new system builds and refreshes
  • Assisting with new user account creation and workstation setup

What You'll Need

  • At least one year of experience as help desk and basic IT support
  • Expert knowledge of Windows 8 and 10
  • Familiarity with Mac OS is a plus
  • Knowledge of Microsoft Active Directory
  • Knowledge of Microsoft Office 2013, 2016, Mac Mail and Mac Outlook
  • Familiarity with various Mobile operating systems, including iOS and Android
  • Remote access solutions (VPN, GoToAssist, etc.)
  • Familiarity with imaging software is a plus
  • Familiarity with Adobe Creative Cloud is a plus
  • Familiarity with VoIP systems is a plus
  • Must be able to comfortably lift 50 pounds

Attributes Desired

  • Social
  • Detail-oriented
  • Multi-tasker
  • Technically savvy
  • Quick response time
  • Customer service-oriented
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • SqlLanguages
    • jQueryLibraries
    • AngularJSFrameworks
    • IonicFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • In-HouseCMS
    • In-HouseCRM
    • MailChimpEmail
    • HubSpotLead Gen

Location

Our headquarters are on the hill overlooking Six Flags Magic Mountain and the 5—and yeah...it’s a pretty sweet view.

What are Scorpion Perks + Benefits

Scorpion Benefits Overview

Work should feel like a home away from home, so, we treat our employees like family.

This means enough free breakfast and lunch to kiss meal-prepping goodbye forever. It also means a dedicated cafe available throughout the day, beer on tap, and as much filtered water you can drink. If you want to get active, meet us on our on-site court for a game of pick-up ball or come in for a few pumps at our gym. After your workout, feel free to unwind over a few arcade or billiards games at our game station.

Outside the office, Scorpion offers a free phone plan after 90 days, full medical, dental, vision, and life insurance premiums for full-time employees.

At Scorpion, we believe happy employees create a happy work environment, and happy work means good work. If you want to work for a company that puts your needs first, apply today.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Unconscious bias training
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Family Medical Leave
Vacation & Time Off Benefits
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Parking
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
Online course subscriptions available
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