Client Solutions Manager at Scorpion

| Greater LA Area
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What You'll Do
As the Client Solutions Manager at Scorpion, you are the front-line support resource for anything related to the tools and equipment used by our people. You must be able to troubleshoot, analyze, prioritize, resolve and/or facilitate issues to keep the train on the rails, so to speak. This role is equal parts desktop computer support, mid-level IT, and project manager. Strong customer service and communication skills (verbal and written) are required. Your customers are the Scorpion employees!

Other Responsibilities Include

  • Requests for support are received and processed swiftly and accurately
  • Tasks are prioritized and coordinated with the IT Team and completed rapidly
  • The manner in which you carry out your work inspires gratitude with everyone you interact with
  • The support request ticketing system is kept up to date and thoroughly documented
  • Any and all tasks are brought to full completion or escalated/deferred and followed up on regularly
  • Projects and issues requiring your support are anticipated and organized
  • Assisting with new system builds and refreshes
  • Assisting with new user account creation and workstation setup

What You'll Need

  • At least one year of experience as help desk and basic IT support
  • Expert knowledge of Windows 8 and 10
  • Familiarity with Mac OS is a plus
  • Knowledge of Microsoft Active Directory
  • Knowledge of Microsoft Office 2013, 2016, Mac Mail and Mac Outlook
  • Familiarity with various Mobile operating systems, including iOS and Android
  • Remote access solutions (VPN, GoToAssist, etc.)
  • Familiarity with imaging software is a plus
  • Familiarity with Adobe Creative Cloud is a plus
  • Familiarity with VoIP systems is a plus
  • Must be able to comfortably lift 50 pounds

Attributes Desired

  • Social
  • Detail-oriented
  • Multi-tasker
  • Technically savvy
  • Quick response time
  • Customer service-oriented

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • SqlLanguages
    • jQueryLibraries
    • AngularJSFrameworks
    • IonicFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • In-HouseCMS
    • In-HouseCRM
    • MailChimpEmail
    • HubSpotLead Gen

Location

Our headquarters are on the hill overlooking Six Flags Magic Mountain and the 5—and yeah...it’s a pretty sweet view.

An Insider's view of Scorpion

What's something quirky about your company?

Many Scorpions (including executives) have nicknames that everyone is encouraged to use. This personal touch is just a small representation of how we truly operate as a team.

As quirky as it sounds, working for a company that makes leaders and peers approachable and accessible is incredibly rare and invaluable to my professional development

Marissa

Director of Learning & Development

How do you collaborate with other teams in the company?

Collaboration is one of the most important Scorpion values. I am constantly working with other teams to make sure our products and service are the best in the industry. Getting to work with the best and brightest is inspiring. People want to help each other and there is no shortage of great ideas, making collaboration a natural part of what we do

Cory

Director of Internet Marketing

How has your career grown since starting at the company?

When I started with Scorpion, we were less than half our current size, at around 350 employees.

Since, Scorpion life has been a consistent whirlwind of collaboration, innovation, and hard work.

I was a department of one, and now I lead our Talent Acquisition department of three. I love that Scorpion leaders encourage growth and responsibility!

Seth

Director of Talent Acquisition

How do you empower your team to be more creative?

Every month we all read a new book, meet weekly to go over each chapter. Additionally, we have our daily morning huddles that are run by a different team member each week. In these huddles we go over a Scorpion value and how we can add to it, watch a TED talk or discuss a concept and how we can apply it. Lastly, I have an open door policy.

Raphael

SVP of People Operations

How has your career grown since starting at the company?

Scorpion has consistently given me opportunities to enhance my skills and abilities, through many learning tools. I've moved from People Operations Generalist, to Manager, to Director in less than two years! Scorpion also graciously payed for my SHRM-CP exam and now I am a certified HR Professional. So grateful for all that I have learned here!

Briana

Director of People Operations

What are Scorpion Perks + Benefits

Scorpion Benefits Overview

Work should feel like a home away from home, so, we treat our employees like family.

This means enough free breakfast and lunch to kiss meal-prepping goodbye forever. It also means a dedicated cafe available throughout the day, beer on tap, and as much filtered water you can drink. If you want to get active, meet us on our on-site court for a game of pick-up ball or come in for a few pumps at our gym. After your workout, feel free to unwind over a few arcade or billiards games at our game station.

Outside the office, Scorpion offers a free phone plan after 90 days, full medical, dental, vision, and life insurance premiums for full-time employees.

At Scorpion, we believe happy employees create a happy work environment, and happy work means good work. If you want to work for a company that puts your needs first, apply today.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
401(K)
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Parking
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
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