What You'll Do

As the Client Solutions Manager at Scorpion, you are the front-line support resource for anything related to the tools and equipment used by our people. You must be able to troubleshoot, analyze, prioritize, resolve and/or facilitate issues to keep the train on the rails, so to speak. This role is equal parts desktop computer support, mid-level IT, and project manager. Strong customer service and communication skills (verbal and written) are required. Your customers are the Scorpion employees!

Other Responsibilities Include

• Requests for support are received and processed swiftly and accurately
• Tasks are prioritized and coordinated with the IT Team and completed rapidly
• The manner in which you carry out your work inspires gratitude with everyone you interact with
• The support request ticketing system is kept up to date and thoroughly documented
• Any and all tasks are brought to full completion or escalated/deferred and followed up on regularly
• Projects and issues requiring your support are anticipated and organized
• Assisting with new system builds and refreshes
• Assisting with new user account creation and workstation setup

What You'll Need

• At least one year of experience as help desk and basic IT support
• Expert knowledge of Windows 8 and 10
• Familiarity with Mac OS is a plus
• Knowledge of Microsoft Active Directory
• Knowledge of Microsoft Office 2013, 2016, Mac Mail and Mac Outlook
• Familiarity with various Mobile operating systems, including iOS and Android
• Remote access solutions (VPN, GoToAssist, etc.)
• Familiarity with imaging software is a plus
• Familiarity with Adobe Creative Cloud is a plus
• Familiarity with VoIP systems is a plus
• Must be able to comfortably lift 50 pounds

Attributes Desired

• Social
• Detail-oriented
• Multi-tasker
• Technically savvy
• Quick response time
• Customer service-oriented