Company Description
NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.
Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world.
Job Description
OVERVIEW
The Manager, AV & Media Experience is responsible for owning in conjunction with AV Leadership to support the day-to-day management of the Int'l audio visual operations, infrastructure and end user experience. Ensuring quality and timely support of A/V systems throughout NBCU.
The position, reporting to the Sr.Manager Int'l Operations will supervise A/V Design Build projects enforcing global standardisation, UC/C escalation, Digital Signage maintenance, A/V Event Support, Stakeholder Engagement, End User training, Installations, A/V project management, research and evaluation of new products and technologies, and in-house customer support responsibilities. NBCUniversal are looking for an experienced hands-on individual who has managed high performing teams across multiple geographical locations delivering projects and operational excellence.
Qualifications
ROLE & RESPONSIBILITIES

• Exceptional knowledge of Microsoft Teams, Tandberg, Cisco TMS and VCS, SX series codecs and Telepresence, VOIP, SIP, H323, Creston, Polycom Endpoints (HDX/VVX/RMX), AMX and AV cloud collaboration solutions.
• Configure, support, troubleshoot and resolve issues associated with Audio Visual hardware and software.
• Ability to design audio and/or video installations from start to finish.
• Strong analytical and problem-solving skills.
• Networking.
• Ability to read and understand signal, and network diagram and CAD drawings.
• Audio Visual system design knowledge base.
• Audio Visual design build process experience.
• Software Development Lifecycle knowledge.
• License Management
• Internal Operations experience.
• Global Operations experience.
• Demonstrates high level of interpersonal soft skills
• Build, manage and lead a team of A/V Professionals and sub-contractors remote and local.
• Responsible for development of team members and performing performance reviews.
• Manage installations and support of the audio/video components of digital recording and presentation systems, and video conferencing.
• Provide technical support on A/V hardware, control systems, and signal issues.
• Research and evaluate new A/V products and technologies that benefit our business strategies.
• Provide signal and network traffic flow, control circuit, and AV system designs for site installations as required.
• Liaise with Business Units and other development engineers to understand requirements and upcoming business plan initiatives.
• Develop standard operating procedures and processes for A/V team.
• Maintain AV related statistics and ensure techs update and accurately report support issues.
• Manage all open A/V support issues
• Managing AV service providers

EXPERIENCE

• High attention to detail while balancing multiple issues.
• Certified Technology Specialist (CTS) Certification.
• ITIL Certification.
• Experienced in roles with A/V installations and management responsibilities.
• Strong project management skills.
• Experience in managing individuals and teams across multiple regions.
• Strong knowledge of A/V signal flow, wiring, soldering, and circuit board design.
• Proven attention to details and follow-up.
• Strong written and verbal communication skills, documentation is a must.
• Ability to show good judgment.
• Knowledge of how to use electrical and electronic diagnostic tools.
• Computer Skills: MS Office, Outlook, Visio, etc.
• Expertise with Microsoft Teams, Polycom, Cisco, Tandberg, Crestron, AMX and other similar technologies.
• Experience with Microsoft Teams and Cloud Video Interop solutions.
• Experience with room/desk booking solutions (Condeco, iOffice, Outlook Room Finder).
• Experience with Digital Signage solutions (BrightSign, Exterity)
• Experience with DS players (Appspace, Scala)
• Experience with (MS Teams, Zoom, Amazon Chime, Bluejeans, Google Meets)
• Computer Skills: MS Office, Outlook, Visio, etc.
• Onsite or Internal Support experience.
• Vendor management (MSA, SOW, RFI, RFP)

REQUIREMENTS

• Eligibility to work in UK
• Must be internationally mobile
• The responsibilities associated with this position are not limited to the above description and may be modified at any time by the Company.

Additional Information
NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations in the US by calling 1-818-777-4107 and in the UK by calling +44 2036185726.