Advertising Support Engineer

| Greater LA Area
About The Company.
Gimbal is a marketing and advertising automation platform powered by physical-world data. Using our own hardware and software, Gimbal enables brands, media agencies, and marketers to deliver relevant messages in order to improve marketing communications and measure the effectiveness of their campaigns. Powered by its always-on location SDK, micro-location BLE beacons, and a complete mobile advertising stack, Gimbal’s suite of tools generates hyper-accurate location data that allows brands to target consumers more effectively and attribute their spend via actions in the physical world.

Gimbal is the most comprehensive location-based software and hardware provider in the country, led by a team of experienced serial entrepreneurs and media industry veterans. We’re headquartered in Los Angeles with satellite offices in New York City, San Diego, San Francisco, Chicago, and Columbus.

About The Job.
Gimbal is looking for a Support Engineer with an advertising background to join our team. You’ll be working alongside Technology to ensure and improve the quality of our product offerings, with specific focus on our digital programmatic advertising platform. You will represent the voice of both internal and external users as you help us define priorities, identify bugs, and implement solutions.

What you’ll be doing:
  • Prioritizing all incoming customer and internal platform issues 
  • Identifying, recording, and tracking bugs end-to-end with efficient resolution
  • Developing and implementing test plans for both manual and automated processes to increase platform performance
  • Overseeing all advertising systems (The Trade Desk, TapClicks, proprietary DSP/ad server) to support workflow and reporting
  • Testing and troubleshooting ad campaigns in collaboration with with Ad Operations, Account Management, Product, and Engineering
  • Updating internal stakeholders on platform operational issues and pending/implemented fixes
  • Identifying and communicating product updates that require shifts in campaign management or AdTech implementation
  • Creating and improving internal documentation for troubleshooting and product knowledge, including detailed reports on bugs 
  • Leading implementation of new ad products and ad tags
  • Communicating customer feedback to appropriate departments to drive continued product development
 
Who you are:
  • A proactive problem solver — you are constantly looking for ways to work smarter, delivering new efficiencies anywhere an improvement can be made
  • Customer-focused — you hold the customer experience as your number one priority, maintaining a service-oriented mindset even in high-pressure situations
  • A self-starter — you thrive working in small, collaborative teams with a focus on innovation
  • A strategic adapter — you are meticulous with your work, but never lose sight of the big picture
What you have:
  • 2+ years of previous support and/or QA experience in the digital advertising/media industry
  • In-depth knowledge of AdTech SaaS platforms such as programmatic DSPs (The Trade Desk) and MarTech platforms (TapClicks)
  • 1-2 years SQL experience
  • Experience with project management software such as Trello, Jira
  • Working experience with Zendesk, Zapier, and/or Salesforce (or related platforms)
  • Understanding of HTML/JavaScript within advertising use-cases a plus
  • Familiarity with iOS/Android platform testing a plus
  • BA/BS in a related field

Benefits & Perks.
It’s no secret that we work hard, but we also strive to create an office environment where the lines between work and play are blurred. This means we offer these great perks to help keep our team healthy, productive, and happy.
  • 100% company-paid health, dental, and vision coverage for you and your dependents, as well as life insurance and disability coverage
  • Unlimited paid time off - we trust your discretion
  • Opportunities for profit sharing, bonuses, and ownership
  • 401k plan plus company match
  • Cell phone reimbursement and subsidized gym membership
  • Annual professional development stipend
  • Fully stocked kitchen - snacks, drinks, and catered lunch on Wednesdays
  • Dog-friendly office
Read Full Job Description
Apply now

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • KotlinLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • Objective-CLanguages
    • Ruby on RailsFrameworks
    • KubernetesFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • JIRAManagement
    • TrelloManagement
    • SalesforceCRM

Location

Our HQ is located at Brunswig Square, in the heart of Little Tokyo and two blocks west of the Arts District, close to the metro and many LA eats!

An Insider's view of Gimbal

What kinds of technical challenges do you and your team face?

We face uncommon technical challenges that call for smart, hard-earned solutions. The marriage between location and advertising causes challenges that stem from sheer scale. Our systems generate a massive amount of daily events, which we ingest, enrich, and make extremely useful. While demanding, these challenges sharpen our engineering team daily.

Matt

Engineer

What are some things you learned at the company?

Your voice matters, do more with less, and hard work truly pays off. Gimbal fosters an environment that challenges you to think differently and also speak up if you have ideas. Your role doesn't necessarily define you and if you can bring something new to the table, everyone is open to listening and learning from it.

Liz

Director of Marketing

How do you make yourself accessible to the rest of the team?

Aside from an open-door policy, I make an effort to spend time with teams across the organization to understand what's happening in their world. Enabling the flow of information from team to team allows everyone across the organization to connect dots and make better informed decisions.

Matt

COO / CMO

How does the company support your career growth?

I find that the ability to seek and share knowledge is a standard practice at Gimbal. This allows natural growth within the company as well as within each employee's specific role. Senior leaders are not only willing to let others contribute to larger scale projects, but actually encourage it and promote it.

Shannon

Client Strategist

What are Gimbal Perks + Benefits

Gimbal Benefits Overview

It’s no secret that we work hard, but we also strive to create an office environment where the lines between work and play are blurred. This means we offer these great perks to help keep our team healthy, productive, and happy.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team based strategic planning
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
100% company-paid for you and your dependents.
Vision Benefits
100% company-paid for you and your dependents.
Health Insurance Benefits
100% company-paid for you and your dependents.
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Gimbal hosts quarterly company outings.
Game Room
Stocked Kitchen
We have a fully stocked kitchen with snacks, drinks, and even dog treats.
Some Meals Provided
Employees get free catered lunch on Wednesdays.
Happy Hours
Happy hours are hosted on occasion, both inside and outside of the office.
Parking
We provide employees with free onsite garage parking.
Pet Friendly
Gimbal is a dog-friendly office!
Relocation Assistance
Fitness Subsidies
We subsidize all employee gym memberships monthly.
Professional Development Benefits
Job Training & Conferences
Promote from within
Continuing Education stipend
Online course subscriptions available
Paid industry certifications
More Jobs at Gimbal6 open jobs
All Jobs
Dev + Engineer
Marketing
Operations
Product
Sales
Operations
new
Los Angeles
Product
new
Los Angeles
Marketing
new
Los Angeles
Marketing
new
Los Angeles
Developer
new
Los Angeles