Account Manager

| Greater LA Area

An Account Manager at FloQast helps to maintain high levels of satisfaction and engagement among customers to ensure their long-term success with the application. Key responsibilities include providing outstanding customer service, responding to all clients’ queries, providing product assistance, and explaining processes, products and services in accordance with internal procedures. As an Account Manager, you will manage a portfolio of SMB and enterprise customers, develop new business from existing clients and manage the client relationship. You will serve as an advocate and liaison between clients and internal cross-functional teams (including the Customer Success, Product Development and Sales departments) to improve the entire customer experience. This position may require occasional travel.

If you pride yourself on being able to build relationships with anyone, are familiar with using SalesForce and want to be a part of a fast-growing tech company, please apply.

Responsibilities:

  • Own the overall post-launch relationship with your FloQast customers
  • Develop a trusted advisory relationship with customers, ensuring all activities are closely aligned with the client’s business and departmental strategy and needs
  • Be an advocate for client feature requests and work cross functionally with our Product, QA and Data team to help move projects forward
  • Conduct quarterly or monthly business reviews to assess customer requirements and level of adoption
  • Strategize and manage the client renewal process to maintain a near zero to negative net churn rate
  • Identify and develop new business and/ or upsell opportunities with existing clients
  • Demo and sell new product lines and features
  • Forecast and track key account metrics (e.g. quarterly sales results)
  • Assist with high severity requests or issue escalations as needed
  • Drive Customer Success Outcomes: Drive increased engagement for new and existing customers; increase renewal rates and keep our churn rate near zero; expand our revenue in accounts through cross-sell and upsell; influence future lifetime value through higher product adoption, customer satisfaction and overall health scores; and drive new business growth through greater advocacy and reference-ability

Requirements:

  • Proven work experience as an Account Manager or Customer Success Manager type, ensuring customer satisfaction, adoption and retention
  • Preferred experience in SAAS company or Accounting experience
  • Ability to interact with client teams at various levels of technical and non-technical depth
  • Proven track record of managing customer escalations, balancing customer expectations and negotiating successful resolutions
  • Preferred experience with using SalesForce and MS Office; more specifically, MS Excel
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Excellent listening and presentation skills
  • Excellentt verbal and written communication skills
  • BA/BS degree in Business Administration, Accounting, or relevant fields preferred

 

Why join FloQast? www.floqast.com

FloQast is a fast growing, Los Angeles-based, early-stage company redefining how a critical business process (financial close) is performed.  Our growth and success is fueled by a passion to define and dominate the Close Management Software market.  We are the first company of our kind to focus specifically on the mid-market. Our prospects have been hungry for a solution like FloQast for years and the response to our solution has been overwhelmingly positive.

  • We are fanatics about the success of our customers. Check us out on G2 Crowd
  • We are equally fanatic about creating and maintaining a fabulous culture of support and success for all employees.  Check out what people are saying on Glassdoor 
  • We have a proven sales process and methodology and provide outstanding training, support and sales tools
  • We have recently made significant investments to implement a world-class set of sales and marketing productivity tools (SFDC, Outreach, Gong.io, Pardot)
  • We are moving quickly and there is huge upside opportunity in terms of career growth
  • FloQast offers competitive compensation (base plus commission), stock options, full benefits, and a positive and supportive work environment
  • Ranked 11th on the 2018 Best Places to Work by LA Business Journal 
  • FloQast ranked on The SaaS 1000

 

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • HTMLLanguages
    • CSSLanguages
    • Es6Languages
    • MERN StackLanguages
    • ExpressFrameworks
    • Node.jsFrameworks
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • PendoAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • PardotEmail
    • OutreachLead Gen
    • ZoomInfoLead Gen
    • Gong.ioLead Gen

Location

Our Company is in a friendly area with restaurants within walking distance and gorgeous neighborhoods to walk through if you need a break.

An Insider's view of FloQast

What are some social events your company does?

Our Company regularly schedules fun social events such as Family Picnics, Bowling Parties, Escape the Rooms, and volunteer events to clean up local beaches!

Adey

Director, Human Resources

What does your typical day look like?

Our team has a daily standup meeting, and afterwards, I set a plan for what I'm going to work on that day. Some days it will include game-planning and researching how a new feature should be implemented, writing tests for a feature I've built, addressing issues that have been reported in our app, or reviewing code from other Engineers on my team.

Jasmine

Software Engineer

What makes someone successful on your team?

Each Engineer has the opportunity to help make our product more successful. If they are motivated to learn new technologies, help refine our process, conceptualize solutions or knock it out, they will fit right in. There is room for all levels of growth and we really want to foster that growth at FloQast.

James

Principal Software Architect

How do you empower your team to be more creative?

Upper management is very accessible to the team, but we try to foster an ego-free, highly collaborative culture where everyone's ideas are welcomed and appreciated.

Amit

VP of Engineering

What’s the vibe like in the office?

Anybody's hard work will never go unnoticed. Everyone's effort is appreciated, and that's why we never get tired of performing our roles at the company and doing more beyond that. We're all just grateful to be working with each other towards a common goal that we all believe in. We have very generous and selfless people and its contagious.

Kevin

Software Engineer

What are FloQast Perks + Benefits

FloQast Benefits Overview

FloQast offers a range of employee benefits including: competitive compensation, stock options, Medical, Dental, Vision plans 100% employer paid, Group Life Insurance, Short Term and Long Term Disability, Flexible Spending Account, unlimited PTO, kitchen stocked with snacks, weekly catered lunches, fun social events and a positive and supportive work environment.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

Competitive compensation; Medical, Dental, Vision 100% Employer paid!; Group Life, Short Term and Long Term Disability at no cost to Employees; Flexible Spending Account (FSA); Fast growth and opportunity for career growth; Positive and supportive work environment; We're always looking for more ways to enhance employee benefits as we grow as a Company!

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