Account Manager, Client Services at CreatorIQ

| Greater LA Area
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CreatorIQ is looking for an experienced Account Manager, Client Services Consultant who is passionate about the success of our customers and has a strong track record in influencer marketing. You will join a dynamic and fast-paced environment, working with our most strategic clients to help them optimize their influencer marketing efforts.

Who we are:

CreatorIQ is the leading cloud solution for global enterprises to manage & optimize influencer campaigns at scale. We have global relationships with companies such as Hulu, Amazon, Mattel, Disney, Tiffany & Co, Airbnb, Ralph Lauren, CVS, Dell, Edelman, Creative Artist Agency, and many more.

What you'll do:

  • Forge a strong relationship with your clients for whom you will own all aspects of the Services relationship and be their day-to-day contact 
  • Deliver optimal client service as it relates to influencer industry insights, influencer campaign analysis, influencer marketing best practices, and strategic recommendations
  • Stay up-to-date on the latest industry trends and innovations in the social realm, and provide clients with insights that will enhance their influencer marketing efforts
  • Provide big-picture recommendations on how to improve CreatorIQ’s partnership with the client
  • Client Services you will be responsible for executing may include but are not limited to the following:
    • Post campaign analysis reports that you will conduct by analyzing influencer campaign data in order to providing top notch insights and actionable recommendations to help your client optimize results on future initiatives
    • Developing best practices for your client by working with them to understand their KPIs and making recommendations based on past performance and your in depth knowledge of the Influencer Marketing industry
    • Influencer recommendations that you will conduct via our influencer marketing software solution’s Discovery feature
    • Developing benchmarks for your client based on their campaign results which they will use to measure future performance

Who you are:

  • 5+ years of experience in influencer marketing, SAAS platform experience a big plus
  • Proficient in PowerPoint and Excel, knowledge of Pivot tables and VLOOKUP a must
  • Strong understanding of analytics, measurement, and tracking quantitative and qualitative success on influencer campaigns
  • Excellent written and verbal communication skills including the ability to interact professionally with external and internal clients
  • Must have a proven track record of successfully managing complex relationships and have helped to cultivate new initiatives from these relationships
  • Fluency in influencer marketing and social media platforms
  • Should have a passion for solving client challenges and a commitment to client delight
  • Comfortable working in a startup environment, creating organization and processes where none may already exist
  • Bachelor’s Degree preferred, and/or equivalent experience required
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Technology we use

  • Product
  • Sales & Marketing
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM

Location

Our campus has a variety of food trucks daily, green courtyard with free wifi, access to bocce ball, corn hole, giant chess, corn hole, and ping pong.

An Insider's view of CreatorIQ

What are some social events your company does?

It is all virtual due to the pandemic: Trivia Thursdays, fun team building sessions by GoGame.com, Book Club, Virtual winetasting, Taco Bout It Tuesday team lunches, Game Night Fridays, and we are bringing in weekly meditation and stretching classes

Jesse

Senior Customer Success Manager

What does your typical day look like?

Imagine working for a company that truly has an incredible product, with leadership that actually believes in & supports their employees & also has the experience to know how to grow us intelligently. This combination is a recipe for success, & something I've only heard of, but never experienced personally before I started working for CreatorIQ

Steve

Strategic Account Manager

How does the company support your career growth?

Becoming an industry knowledge expert was a goal of mine when I first started at CIQ and our leadership team supported me with the resources and time I needed to achieve my goals. CreatorIQ also provided me a safe space to show up as my authentic self which was a game-changer. My manager was instrumental in fast-tracking my path to leadership.

Sasha

Manager of Customer Success, East Coast

How would you describe the company’s work-life balance?

As a parent of two young children work life balance is extremely important to me. I will only get one chance to see my boys grow and though I love my job I wouldn't sacrifice them for it. CreatorIQ understands this and embraces the concept of family, even with our clients. How many companies have you worked for that host barbecues for its clients?

Chris

Senior Manager, Customer Support

What are CreatorIQ Perks + Benefits

CreatorIQ Benefits Overview

We offer competitive salary & stock options, highly subsidized health benefits, standing desks, fully stocked kitchen, monthly cell phone stipend, regular happy hours, social events, and more, & dogs welcome!

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
We are continuously improving our D&I initiatives and successfully developed a diverse culture which is reflected in our leadership team.
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
CreatorIQ employees can contribute up to $2700 annually to their FSA.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
CreatorIQ offers stock options through its employee profit sharing program, including vesting over a four-year period.
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker. CreatorIQ also provides 4 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
CreatorIQ sponsors family-oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
CreatorIQ has a fully stocked kitchen including snacks, coffee, espresso, tea, flavored waters, and kombucha !
Some Meals Provided
Happy Hours
Parking
Pet Friendly
CreatorIQ is a dog friendly office!
Recreational Clubs
The company pays 75$ monthly stipend towards holistic health via ThrivePass (benefits including but not limited to: yoga studio/gym membership, massage, acupuncture, mindful app, activewear, ski lift)
Fitness Subsidies
The company pays 75$ monthly stipend towards holistic health via ThrivePass (benefits including but not limited to: yoga studio/gym membership, massage, acupuncture, mindful app, activewear, ski lift)
Home Office Stipend for Remote Employees
$250 Home Office Stipend
Professional Development Benefits
Job Training & Conferences
CreatorIQ offers employees professional development opportunities like Onsite training courses, The ability to attend job-related conferences and seminars.
Diversity Program
Lunch and learns
CreatorIQ hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks
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