The U.S. mortgage market is a $14 trillion pillar of the economy — and much of it still runs on fax machines, overnight shipping, and manual workflows. Snapdocs is changing that. Our platform currently powers 20% of all real estate closings in the country, and we’re just getting started.
We design workflow software and AI-driven automation that connects lenders, settlement teams, notaries, and investors — eliminating friction, reducing risk, and delivering a faster, simpler closing for every borrower. Our customers range from the largest mortgage lenders to independent title companies. They trust us because we solve real operational pain with empathy, rigor, and reliability.
We’re backed by Sequoia, Y Combinator, and F-Prime, and we’re building for the long term.
At Snapdocs, we’re on a mission to modernize the real estate closing process — and we can’t do that without operational excellence at every step. As an Operations Specialist on our Notary Connect team, you’ll play a critical role in ensuring smooth, error-free signing experiences for our customers and notaries alike.
This is an ideal role for someone who thrives in a fast-paced environment, loves problem-solving, and takes pride in delivering reliable, high-quality work. You’ll be the connective tissue between our clients, notaries, and internal teams — keeping every transaction on track from start to finish.
We currently have four evening-shift openings, all requiring availability on weekends.
What You’ll DoCoordinate and schedule notaries for signing appointments, managing communication between parties and updating order details for accuracy.
Troubleshoot and resolve common transaction issues, escalating when necessary to prevent delays.
Review and quality-check documents for accuracy — ensuring every signature, initial, and date is correct before completion.
Make proactive outbound calls to resolve time-sensitive issues quickly and effectively.
Monitor order progress and apply independent judgment to anticipate and prevent potential issues.
Collaborate cross-functionally to report discrepancies, resolve document errors, and maintain service quality.
Provide thoughtful feedback on process and product improvements.
Contribute to special projects and initiatives as assigned by leadership.
You bring 1–2 years of customer service experience (mortgage, title, or notary background a plus but not required).
You’re detail-oriented, organized, and calm under pressure — able to juggle multiple priorities without losing focus.
You communicate clearly and professionally, both in writing and over the phone.
You’re empathetic, patient, and find fulfillment in helping others succeed.
You have a learning mindset — eager for feedback and always looking for ways to improve.
You’re comfortable using multiple computer systems and adapting to new technology.
You thrive in a remote, team-oriented environment.
All roles are evening shift positions (Mountain Time) and require availability on weekends.
Typical coverage blocks include:
Weekdays: 5:00 PM – 10:00 PM MT
Weekends: Varying shifts
(Training will be provided during daytime hours for the first two weeks.)
Please Note:
Operations Specialists can expect consistent, reliable hours through the fourth quarter of 2025 as we support our busy season.
However, hours in early 2026 may fluctuate based on business needs and volume. This is a great opportunity for those looking for steady work now with the potential for future flexibility.
Zone 1(San Francisco Bay Area, NYC Metro, Seattle Metro): $25.00/hour
Zone 2: $22.00/hour
Final hourly rate will depend on geographic location and experience.
We’re here to transform one of the most critical and complex industries in the world. That requires a team that is curious, driven, thoughtful, and practical. We value:
- Product discipline and clear reasoning
- Deep ownership of outcomes (not just tasks)
- Straightforward, honest communication
- Empathy for the people who use our software
This is a place for people who want to solve hard, meaningful problems with real economic impact — not just ship features.
Join UsWe’re expanding our product suite and the network it connects. To do that, we need people who are excited by complexity, energized by scale, and motivated to make a tangible dent in how the mortgage ecosystem works. If you’re hungry to learn, build, and lead — you’ll do the best work of your career here.
To support our team, we offer a comprehensive & thoughtful benefits package for all full-time employees, which includes:
- Excellent medical, dental, and vision coverage
- 401(k) with up to 4% company match
- 16 weeks of paid parental leave
- Flexible Paid Vacation Time Off + 10 Sick Days for exempt roles
- Generous Accrued Paid Vacation Time Off + 10 sick days for non-exempt roles
- Summer & Winter Break (~1-week each) + 9 Holidays per year
- Healthcare and Dependent Care FSA
- HSA Employer Contribution ($75-150 for individuals, $150-$250 for families)
- $15K Family Building Benefit (lifetime limit)
- Life and Disability Insurance
- $1,500 Annual Lifestyle Stipend to support your well-being
Please note: Part-time employees are not eligible for benefits at this time
Snapdocs is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know.
California residents applying for positions at Snapdocs are subject to our candidate privacy policy. (www.snapdocs.com/california-candidate-privacy)
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