As an Operations Analyst, you will drive operational excellence, manage Salesforce, analyze data, and streamline processes across teams.
Get to Know SwiftConnect
At SwiftConnect, we are the trailblazers in the realm of connected access enablement. Our passion lies in crafting seamless and elegant interactions for our customers , ensuring their users digital pass is always at fingertips – be it on their phone, watch, or anywhere it needs to be. We specialize in powering the next generation of connected access experiences, serving the needs of commercial real estate owners and enterprises spanning various leading industries.
Our cutting-edge platform seamlessly integrates with existing mobile platforms, credential technologies, and business systems delivering authorized access to everything, everywhere, all through a centralized access management system.
At the heart of our mission is the desire to connect people with the right place at the right time. Behind our cutting-edge solutions, you’ll find a tech-savvy team relentlessly driven by the company’s mission. We’re problem-solvers with unshakable grit and an entrepreneurial mindset that keeps us ahead of the curve. When you step into the world of SwiftConnect, you’re not just applying for a job; you’re seizing the opportunity to redefine the future by helping people navigate their world better.
The Perfect Match
As an Operations Analyst at SwiftConnect, you will play a critical role in driving operational excellence across the organization. You are a systems thinker with a passion for structure, data integrity, and process optimization. With a sharp eye for detail and a talent for turning complexity into clarity, you’ll ensure that internal tools, reporting, and data flow smoothly between teams. Your work will empower stakeholders across Sales, Customer Experience, and Finance to make informed decisions and deliver a seamless customer journey. From CRM administration to cross-functional reporting, your contributions will be foundational to SwiftConnect’s growth and scalability.
Your Impact
Master the CRM Backbone: Take ownership of Salesforce administration—including configuration, record-keeping, data cleanup, uploads, and reporting. Your attention to detail ensures our CRM is always optimized and accurate.
Turn Data Into Strategy: Gather and analyze real estate footprint data from current and potential customers to identify overlap and opportunities within the SwiftConnect network. Your insights will drive smarter expansion and targeting.
Champion Document Excellence: Maintain and organize key assets in Google Drive, including monthly reports, customer contracts, onboarding materials, and reusable templates. You’ll keep our teams aligned and informed.
Power Key Business Insights: Process user data to support billing accuracy and deliver internal reporting that informs strategic decisions. Your work fuels financial precision and organizational clarity.
Own the Numbers That Matter: Manage and fulfill reporting requests tied to KPIs and critical business objectives. Your reports help leaders measure what matters and take confident action.
Enable Seamless Transitions: Use your cross-functional understanding to facilitate a fluid handoff across the customer lifecycle—from Sales to Customer Experience to Finance. Your coordination keeps teams connected and customers confident.
Streamline and Elevate: Continuously improve internal processes to enhance operational efficiency. Your drive to simplify complex workflows will help us scale smarter.
The Winning Formula
Be a self-starter with an appetite to learn the dynamics of a fast-paced SaaS company
Ability to think creatively and find innovative solutions to challenges; superior problem solving skills
Experience working collaboratively with cross-functional teams such as sales, marketing, customer experience, and product development
Outstanding written and verbal communication skills
Willingness to adapt to a flexible work schedule in accordance with the dynamic requirements of the business
Familiar with standard systems such as Salesforce, Google Drive, and Slack
Why Join Us
Join a CRE-Tech pioneer that leads the connected access enablement industryWork with state-of-the-art technology that shapes the future of connected access experiencesPlay a crucial role in redefining the customer experience and have a direct impact on how people interact with spaces and placesChart your career growth path with us as our company expands, creating potential advancement opportunitiesImmerse yourself in an environment that fosters creativity, encourages fresh ideas, and celebrates innovationReceive a competitive salary and benefits package to recognize your contributionsJoin us and become part of a team that doesn’t just meet expectations; we exceed them. Elevate your career, make a meaningful impact, and celebrate your contributions.
Top Skills
Google Drive
Salesforce
Slack
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