Operation Supervisor

Job Description: 

The Operations Supervisor is responsible for the oversight of daily activities within our warehouse facility supporting NCA including their customer airline and contracted ground handling staff. This role is supervising freight operations while ensuring customer satisfaction and implementation of approved processes. The ideal candidate is a hands-on leader with strong organizational skills and a background in warehouse operations. The Operations Supervisor will interact with all levels of leadership across department internally and externally. 

Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. Our Ground division has a strong reputation for aviation ground services. We are committed to providing the highest quality service and continuing our outstanding safety record. As we continue to grow, we only look for the best in the industry. 
 
 

Job Responsibilities: 

• Monitor the performance of the freight service function as provided by both NCA employees and contracted services. This responsibility may include the following: supervision of flight handling (loading/unloading aircraft), weight and balance, dangerous goods, and special cargo), accurate documentation, knowledge of governmental agency regulatory requirements, coordination with other NCA branches, and departments on all cargo matters. 

• Facilitate daily activities by identifying problems and recommending solutions to maintain proper compliance with NCA standards and goals. 

• Conduct and monitor on-the job training and development. Attend job specific training as required. 

• Other administrative tasks may include budget assistance, payment processing, personnel activities, and staff scheduling. 

Safety, Security and Compliance: 

All AGI Team members have a responsibility and duty while at work to: 

• Take reasonable care for health, wellbeing, safety, and security of themselves and of others who are impacted by their actions or omissions while at work. 

• Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company. 

• Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons. 

• Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security. 

• Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures.  

• Conduct work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures. 

• Comprehensive understanding of AGI Health & Safety and Security policies.  

• Attend training courses as may be required by AGI. 

Physical Requirements: 

• Support staff must be able to occasionally lift / carry / push / pull and move items 10 pounds (or more. 

Knowledge, Skills & Abilities: 

• Good Communication Skills –Must be able to communicate information and instructions verbally and/or email and phone. 

• Customer Service Skills – Support staff are the primary point of contact for of the airline service providers and customers.  

• Computer skills: Required to use computer systems to create reports, planning, workforce, work summary etc.  

• Time management skills: Support staff must be able to manage their time effectively to complete tasks efficiently in a demanding environment. 

Qualifications: 

• 2- 5 years’ experience in freight, logistics or warehouse operations 

• 1-2 years in a leadership or supervisory role 

• Bachelor’s degree is preferred in Supply Chain Management, Logistics, Business Management  

AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few. 

The successful AGI team member brings their “A” game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!