Mortgage Sales & Support Rep

About the teamAt Zillow Home Loans, we’re at the forefront of revolutionizing the home financing experience. As part of our dynamic and fast-growing FinTech company, you'll help reshape how consumers buy, sell, and finance homes, all while working in a collaborative and high-energy environment! As a Mortgage Sales & Support Rep within Zillow Home Loans’ Premier Team, you’ll be part of a collaborative, high-energy group focused on helping homebuyers navigate one of life’s biggest milestones — purchasing a home. The Premier Team supports Zillow’s mission to make home buying and financing easier, more transparent, and more accessible for all. Our team plays a key role in providing exceptional borrower and agent experiences by ensuring every loan moves forward smoothly and efficiently.

About the role

This is an opportunity to launch or grow your mortgage career while contributing directly to Zillow’s mission of transforming the home buying journey. You’ll gain hands-on experience in mortgage origination, lead management, and customer engagement — all while being part of a supportive, in-office team that values learning, collaboration, and excellence.
 

As a Mortgage Sales & Support Rep, you’ll partner with our Premier Loan Officers to provide a seamless loan origination process while helping to deliver a world-class customer experience.  You’ll engage directly with borrowers and real estate agents to provide timely, high-quality support throughout the mortgage journey. Activities include, but are not limited, to responding to borrower and agent inquiries, completing timely follow-ups, and accurately inputting contracts and documentation. This role is ideal for individuals who are motivated by meaningful work, thrive in a fast-paced environment, and are eager to build a career in the mortgage industry — with the goal of transitioning into a Loan Officer role within 4 months of starting.

You Will Get To:

• Deliver a world-class customer experience by enhancing responsiveness and accessibility for customers and real estate agents, while providing exceptional service.

• Support the end-to-end loan origination process — from pre-approval to closing — ensuring accuracy, compliance, and exceptional borrower experiences.

• Manage and follow up on mortgage leads to maximize conversion opportunities and maintain a healthy pipeline.

• Complete a phased four-month learning plan that includes SAFE licensing prep, hands-on practice, and mentorship from experienced Loan Officers and Managers.

• Collaborate with teammates and leaders to identify process improvements and deliver outstanding results.

This role has been categorized as an Office position. “Office” employees regularly work at an existing ZG corporate office for approximately 80 to 100 percent of their time each month. Employees must live within reasonable commuting distance of their designated ZG office. ZG has not defined a reasonable distance, and expects employees will use judgment in determining this for themselves and understand the implications re: time commitment and cost of daily commute.

In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $28.70 - $45.90 hourly. This base pay range is specific to these locations and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

Who you are

• 1+ year of experience in sales, customer service, or other client-facing roles; mortgage or financial services experience is a plus but not required.

• Excellent communication and relationship-building skills —with the ability to effectively communicate complex information to customers and real estate agents. You thrive in a collaborative, team-oriented environment.

• High school diploma or equivalent. Bachelor's degree in finance, business, or a related field is preferred.

• Strong attention to detail and organizational skills; able to manage multiple priorities while maintaining accuracy and compliance.

• Growth mindset and willingness to learn complex processes and systems in a fast-paced environment.

• Proficiency in using CRM systems, and other relevant tools.

• Customer-centric mindset with a proactive and problem-solving attitude.

• Comfortable working in-office full-time in Irvine, CA for hands-on collaboration and training.

• Must obtain a SAFE Mortgage Loan Originator license within 90 days of hire (licensing support and training provided).

• Supports coverage between 7:00 a.m.–7:00 p.m PST. Candidates must be available for a Monday–Thursday schedule and may be assigned to a Friday–Sunday schedule. Schedules may adjust with advance notice to meet customer demand.

• Here at Zillow, we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.

Get to know us

At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.

No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.