Marketplace Relationship Owner

Candescent is the leading cloud-based digital banking solutions provider for financial institutions. We are transforming digital banking with intelligent, cloud-powered solutions that connect account opening, digital banking, and branch experiences for financial institutions. Our advanced technology and developer tools enable seamless, differentiated customer journeys that elevate trust, service, and innovation. Success here requires flexibility in a fast-paced environment, a client-first mindset, and a commitment to delivering consistent, reliable results as part of a performance-driven, values-led team.  With team members around the world, Candescent is an equal opportunity employer.

Candescent is looking for a detail-oriented, collaborative Marketplace Relationship Owner to manage and grow relationships within our partner marketplace. This role is all about making sure our fintech partners thrive—starting with a smooth onboarding experience and continuing through ongoing engagement and support.

You’ll work closely with the Marketplace Business Owner to ensure partners are set up for success, have completed all onboarding requirements, and are actively contributing to the ecosystem. You’ll be the go-to resource for partner questions, helping them navigate the process and stay aligned with our standards. This is a great opportunity for someone who enjoys building relationships, solving problems, and being part of a fast-moving team that’s shaping the future of fintech collaboration.

Key Responsibilities and Deliverables

• Own the onboarding and relationship management process for Candescent’s marketplace partners.
• Ensure partners complete all onboarding requirements and are properly represented in the marketplace.
• Serve as the primary point of contact for partner questions, troubleshooting, and ongoing support.
• Collaborate with the Marketplace Business Owner to analyze partner performance and engagement data and take action accordingly.
• Maintain documentation, checklists, and communications that support a consistent and high-quality partner experience.
• Advocate for partner needs internally while ensuring alignment with Candescent’s goals and standards.
• Help build a scalable relationship management framework that supports growth and operational excellence.

Qualifications and Experience

• 3–6 years of experience in partner management, customer success, operations, or onboarding roles.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Collaborative mindset with the ability to work cross-functionally.
• Experience working with FinTech's or in a partnership capacity is highly valuable.
• Comfortable managing multiple priorities and solving problems in real time.

Preferred Distinctions

• Experience in fintech, SaaS, or platform businesses.
• Familiarity with onboarding workflows, CRM tools, and partner portals.
• Background in operations, customer success, or ecosystem enablement.
• Passion for helping partners succeed and grow.

Statement to Third Party Agencies
To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.