Sr. Manager, Brand Reputation
Who We Are:
Golden Hippo is an employee-owned, vertically-integrated, highly profitable direct-to-consumer marketer of health, beauty, and pet care brands that collectively generate $1 billion of revenue annually. Our employees are passionate about our mission to create best-in-class products across broadly appealing categories — to help people live their healthiest, happiest lives.
Our A-players are results-driven creative thinkers who like to move fast, get the job done, and have fun doing it. If you love to roll up your sleeves, take on exciting new challenges every day, and drive massive growth, we want to hear from you!
Why Golden Hippo:
Here at Golden Hippo, we work to develop best-in-class products, revolutionary marketing campaigns, and glowing customer experiences. We pride ourselves on our award-winning culture and incredibly diverse workforce. We intentionally strive to cultivate, create, and celebrate a rich, vibrant and inclusive culture of belonging where our employees feel respected and empowered. We also offer:
- Award-winning culture… Winner of Comparably's Award for Best Company in Los Angeles 2021, Best Teams - Marketing 2021, Best Company - Leadership 2020, and more! Click here to view more.
- Competitive salary & bonus opportunities
- Flexible, remote work arrangements available for most positions
- Highly valuable employee stock ownership plan (ESOP)
- Employer-paid benefits (medical, dental, vision, life, parental leave, and more)
- Generous matching 401K plan
- UNLIMITED room for growth and results-based pay increases
- Highly interactive, challenging work with a talented, diverse, passionate team
- Ongoing learning and development opportunities such as manager and employee development classes, Tuition Assistance Program, book club, film club, webinars, mentorship program, Hippo Talks, and much more
- Casual, "no dress code" atmosphere
- In-office gym & fitness classes, fully-stocked kitchen, plus regular yoga, meditation breaks, happy hours, and events
The role:
Golden Hippo is currently looking for a Sr. Manager, Brand Reputation who will be responsible for managing the Brand Reputation team within Golden Hippo’s Reputation Management Department in a data driven way, bringing industry experience to continue optimizing the team’s output.
What Your Day-to-Day Will Look Like:
- Lead the brand reputation team for all of Golden Hippo’s brands, setting KPIS, driving strategy & overseeing the growth of the team & resource allocation.
- Implement a way to track overall brand sentiment and drive a/b tests in our marketing utilizing customer sentiment.
- Communicate with Brand Reputation partners, ie. SEO, Customer Service, Media Buying, Social Media, Legal & Risk teams. Working together to hit company wide search and reputation goals.
- Drive earned media opportunities, finding 3rd party blogs & sites to do long form reviews of our products that can help us improve our search results.
- Work with the head of marketing analytics to tie back customer feedback into customer profiles in CRM, tracking insights and correlation between customer reviews & sales.
- Help establish automation in monitoring company IP’s and ensuring the team is always up to date on new keyword results
- Run our Anti Reseller Program - with a dotted line to guide the customer service team that monitors suspicious order activity. Ideate solutions that can help us do better in stopping resellers from purchasing from us.
The Best Candidates Will Have:
- Bachelor's Degree
- Minimum of 5-7 years experience working in marketing, brand reputation, customer experience
- Minimum of 2-3 years experience in a leadership position
- Strategic planning experience with a proven track record
- Advanced decision-making skills with proven ability to drive direction and align with company KPIs
- Extreme attention to detail with relentlessly high standards
- Highly flexible and adaptive personality
- Exceptional communication skills, with a positive attitude
Equal Employment Opportunity
Golden Hippo strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, for applicants in Los Angeles, California, and consistent with applicable laws in other areas.
Hiring Practices
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Golden Hippo recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Golden Hippo may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
AL AK AZ AR CA CO CT FL HI ID IL IN KS MA MI MT NV NM NY NC OH OR TN VA TX UT WA Remote
#LI-REMOTE