We are the real estate industries go-to company for all things social media. The company is a SaaS platform automating a real estate professionals marketing on Facebook, LinkedIn and Twitter. This includes content, lead generation, landing pages and Facebook ads.

We were selected by Red Herring as a Top 100 Technology company in North America and were part of the accelerator class of Second Century Ventures, the venture capital arm of the National Association of Realtors.

We offer an exciting opportunity to join an experienced and quickly scaling technology company in LA. We are looking for a highly motivated and talented Customer Support Specialist who wants to make an impact. This is a unique opportunity for you to shape and grow one of the most important aspects of the company - the customer experience.

The Customer Support Specialist will be responsible for answering all phones, answering questions, ensuring clients are property set-up and serving on the front line of customer support. There is a high level of written and verbal interaction with customers on a day-to-day basis that requires a high degree of accountability and timeliness in responses and updates. You have a key role in establishing our credibility as a Best in Class SaaS social marketing company.

Responsibilities:

• Answer phones and respond to client questions verbally and via email
• Resolve customer issues in an empathetic and concise manner
• Solve support tickets using Zendesk
• Problem solve issues quickly so that they don’t escalate unnecessarily
• Call clients to ensure account is properly set up
• Create help desk content based on the feedback you receive from your role as a Customer Support Specialist
• Recognize that all customers are not the same and come up with unique solutions for each customer/situation.
• Think creatively and outside the box to help us grow and reach business goals
• Keeping up with processes and social media trends relevant to our business

What we'd love

• 2+ years’ experience in customer service
• Experience answering calls
• Having a consultative approach to customer support
• Strong understanding of ticketing systems
• Not afraid to talk to problem clients
• Strong multi-tasking and organizational skills
• Fantastic written and verbal communication ability
• Expert knowledge of social media (especially Facebook)

Salary ranges depending on experience: $36-42k year plus benefits.