As a Social Media Coordinator at WhiskerCloud, you’ll be a key part of our customer success and marketing team. In this role, you will be responsible for managing customers’ social media accounts, blogs, and responding to online reviews on their behalf. We are looking for someone with a strong knowledge of the latest social media trends and experience in apps like Canva, Photoshop, Hubspot, and Sprout Social.

The ideal candidate will be someone that works smart and wants to rise in our company. Our team is big on collaboration and wearing multiple hats to keep the momentum rolling! Due to coronavirus, our team is fully remote, but we do prefer people living in California.

In this role, you will:

• Provide responsive engagement using a consistent brand voice across all of our social media platforms, and sometimes via email or phone as well
• Monitor social media accounts using programs like Sprout Social to engage, educate, and address inquiries
• Assist customers with requests and needs for graphics, copywriting, or videos
• Work closely with internal marketing teams to streamline processes and coordinate the execution of new customer success strategies
• Monitor & analyze social media and website metrics to identify trends that may impact customer satisfaction.

The right candidate has these skills:

• At least one year of working experience in a customer experience, social media, or copywriting capacity
• Excellent knowledge of social media platforms
• Agency or startup experience is not required but is strongly preferred
• The ability to think strategically and to lead
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills

Our employees enjoy some fun perks:

• Generous PTO with over 30 paid days off per year
• Awesome health benefits: we cover 65% of your health insurance, 75% off your dental insurance, and 75% of your vision insurance
• Due to COVID, all work is remote. We cover the cost of all equipment and software you’ll need to thrive
• All travel is covered by us when you attend company events
• Fun company outings and team-building activities (currently doing virtual pizza and beer parties due to COVID)
• Many opportunities for growth

We want someone that stands out when applying! Be sure to let us know why you are the best candidate for the WhiskerCloud team.

About WhiskerCloud

WhiskerCloud is a Newport Beach, CA-based technology company best known for its total package of marketing and technology bundles for veterinary hospitals worldwide. Our company culture is rooted in teamwork, connections, and employee growth.

WhiskerCloud was founded in 2016 in Denver, CO, and has been modernizing the veterinary industry ever since. We offer our customers beautiful, custom websites, mobile-responsive design, email and cloud hosting, analytics, search engine optimization, content creation, advertising, social media, and web security – we’re the all-in-one platform that the veterinary industry has needed for a long time.

The starting pay for this role is $39,520 – $43,680 per year plus benefits.