Social Media Coordinator at FIGS

| Santa Monica
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FIGS is looking for a Social Media Coordinator to help us reach the next social milestones and beyond! This person thrives on helping our accounts grow while keeping us on brand and true to our voice. 

Responsibilities: 

  • Daily management of Instagram and Twitter DMs - responses in less than 24 hours on weekdays. 
  • Liaise with store and customer service team to manage customer queries
  • Community management — commenting, liking and interacting with customers (outside of Direct Messaging) 
  • Management of FIGS’ UGC and tagged photos so that we are always engaging with our community and always have fresh content. 
  • Keeping track of trends in what our customers are talking about to figure out how to respond and keep FIGS’ social strategy flexible and always fresh. 
  • Monthly updating of our social messaging responses so that we are always up to date and always on top of things.  

Qualifications: 

  • BA / BS in Marketing, Communications, English or related fields 
  • 2+ years experience in social media or marketing
  • Someone who is familiar with social media trends, language and can pick up brand voice easily
  • Experience assisting with accounts of 100,000+ followers is a plus
  • Must be able to work out of Santa Monica

Other Must Haves: 

  • Someone who is familiar with social media and can stay on top of social media trends and the influencer marketing industry and want to innovate within it.
  • Someone who can respond to customers thoughtfully to solve problems and answer comments 
  • Meticulous attention to detail — there is no detail too small! 
  • A self-starter. They’re self-motivated, highly proactive and demonstrate an ability to work autonomously, anticipating the needs of the team and the ambassadors.
  • A problem solver. They’re adept at creative problem solving, are extremely resourceful and organized.
  • Someone who can work on multiple projects at once and be flexible when timelines and priorities shift.
  • A team player. Someone who has a positive attitude, excellent work ethic and strong interpersonal skills. Someone who is not afraid to get gritty, roll up his / her sleeves, and do what needs to be done. Someone who recognizes that we’re all a team with a common goal to make our company as successful as it can be.

A little bit about us…

The $60 billion medical apparel industry is antiquated, highly fragmented and, until FIGS, was driven solely by low-cost providers offering a limited selection of poor quality products sold through third party distributors. FIGS is revolutionizing the medical apparel industry by creating the highest quality medical apparel in the world and by selling directly to medical professionals through our branded ecommerce site.

FIGS’ foundation is built on product quality, and we have a relentless focus on three key areas: fabric, fit and function. We developed our proprietary, performance-oriented fabric technology to meet the demands of the medical profession. FIGS’ Core Collection fabric is antimicrobial, wrinkle resistant, stain and liquid repellant, moisture-wicking, odor proof, lightweight, breathable and offers four-way stretch. Our designs are tailored, sophisticated and innovative, incorporating features such as yoga waistbands, smart storage (pockets, zippers, hidden pockets) and inspirational sayings inside each garment that appeal to modern healthcare professionals.

By offering a branded and customer-centric online shopping experience, we are changing how medical professionals buy their workwear. Through our website, social media, and participation in medical conferences and events, we have built a strong following within the medical community and a meaningful connection with our customers, which allows us to understand their needs and to ensure that FIGS is continuously improving and innovating.

FIGS’ Threads for Threads initiative is central to our mission. FIGS has donated hundreds of thousands of scrubs to healthcare providers in need in over 35 countries.

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Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • RubyLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MySQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • LookerAnalytics
    • SnowplowAnalytics
    • SnowflakeAnalytics
    • dbtAnalytics
    • FivetranAnalytics
    • JupyterAnalytics
    • AsanaManagement
    • JIRAManagement

Location

FIGS is conveniently located in Santa Monica a short walk from the Bergamont train station, food trucks, and restaurants.

An Insider's view of FIGS

What are some social events your company does?

FIGS is a super social company! The team regularly puts on happy hours or parties and I’ve met some of my best friends at FIGS this way. One of my FAVORITE things is the volunteering we've done. We’ve done beach cleanups in the past and regularly go to hand out coffee, snacks and other treats to hospital employees as a thank you!

Mary

Social Media Manager

How do you collaborate with other teams in the company?

Collaboration is so important and can happen so easily. In the cafe grabbing a coffee, over Slack between meetings. We're always talking, exchanging ideas and building on them together.

Sara

Director of Product Development

How does the company support your career growth?

At FIGS everyone is treated like an owner and empowered to take on more responsibility. You don't hear the word "no" often and hard work is always recognized. I started as a social media manager here at FIGS and am now the VP of Brand. It's been the most challenging and rewarding experience of my life.

Jenny

VP of Brand

What is your vision for the company?

FIGS is transforming the healthcare experience through design, community and innovative technology. We have revolutionized the medical apparel industry and are working to establish FIGS as one of the most iconic, formidable brands in the world.

Heather and Trina

Co-CEO's

How do you empower your team to be more creative?

We believe that you create the world you want to live in and that ethos is shared by everyone who works at FIGS. We are a team of doers, think outside of the box-ers and innovators. We encourage our team to think like owners, to contribute ideas fearlessly and to always ask, "What's next?"

Heather and Trina

Co-CEO's

What are FIGS Perks + Benefits

FIGS Benefits Overview

The FIGS Team has an awesome culture focused on uplifting, celebrating, and caring for its team members.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
FIGS has a D&I and Culture committee to organize events for Team FIGS!
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
ClassPass subsidy
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
FIGS provides employees with a 401(k) matching plan managed by Guideline. We match 100% of contributions up to 6% of an employee's annual gross pay.
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
FIGS hourly employees accrue up to 120 hours of PTO, based on hours worked.
Paid Holidays
Paid Sick Days
Employees accrue up to 72 hours of sick leave and accrual begins on date of hire.
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted once per month and other celebrations.
Parking
Fitness Subsidies
ClassPass
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within

Additional Perks + Benefits

In addition to the list, we provide some unique perks!
- Peloton bikes and fitness equipment on site available for use.
- Employee discount on our amazing scrubs.
- 50% subsidy on doggie daycare close to the office.
- Annual on-site flu shots.
- Ping pong table on site.

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