Oh Snap!
This job is no longer active - but you can still view the details below.

Senior Technical Writer

| Greater LA Area
Hello! AppOnboard is looking for a Senior Technical Writer to join our Product Marketing team and write documentation for internal and external use, including technical guides, API documentation, and FAQs. The perfect candidate is a team player who's hungry to learn and grow their skill sets as well as pick up new ones on the fly. Must have at least 5 years experience writing end user documentation for software applications (desktop, web) for both technical and non-technical audiences.
AppOnboard is a next-gen platform that powers Full-Fidelity Demos, which allow users to instantly experience an app or game in the highest quality possible before downloading it. AppOnboard enables app and game testing, driving insights to product teams and optimizing app launches and onboarding.
This is a unique opportunity for someone looking to have an impact at one of the hottest startups in Los Angeles and top companies defining the future of app development. We secured $30 million dollars of funding in 2018! Watch our COO Bryan Buskas talk about AppOnboard with Cheddar on the NYSE!

Responsibilities

  • Collaborate with Engineering, Product, Marketing, UX design and Customer Success to deeply understand the product roadmap, product design, product release schedule, and the tech stack & technical implementation details
  • Manage the production, publishing and maintenance of end user documentation, support content -- including knowledge-base & FAQs -- and user interface (UI) messaging
  • Maintain all developer documentation material for our SDKs and APIs
  • Plan, schedule, and deliver technical documentation to support additional software releases
  • Continuously validate, test, review, and edit new and existing documentation for clarity, conciseness, style and quality
  • Work with Product, Creative, Marketing and Customer Success to develop additional educational and training materials like tutorials, checklists, FAQ's and how-to videos to improve end user onboarding and usage metrics
  • Write documentation for developers, including "how to" guides, reference manuals, technical overviews, and more
  • Identify user needs, use cases and metrics to focus priorities
  • Author white papers, presentations, think pieces and other content for a variety of internal and external audiences

Requirements

  • 5+ years experience writing end user documentation for software applications (desktop, web) for both technical and non-technical audiences
  • Experience in creating documentation plans, and project and process management during plan execution
  • Experience working closely with engineering and product management teams
  • Fundamental understanding of how software APIs are used by engineers
  • Excellent English spelling and grammar skills
  • Ability to deliver results under tight deadlines
  • Strong analytical skills and excellent interpersonal skills
  • Curious about technology and able to learn new concepts quickly
  • Bachelor’s degree or equivalent technical writing experience

Great to Haves

  • Experience in content management systems and/or help tools
  • Ability to read and understand source code (e.g. Javascript, PHP, Objective C [iOS], Swift, C#, Java [Android], programming languages or technical experience with software development
  • Understanding of source control tools (e.g. Git, Mercurial) and techniques
  • Any Slack, Twitter, forum, or community management skills
  • Exposure to mobile development and documentation
  • Ability to install and run development tools and test the SDKs and APIs yourself in order to ensure that your documentation is complete and up-to-date
  • Experience with documenting SDK-based products a plus
  • Publish in a variety of media and tools, including raw HTML, Javadoc, and g3doc.

Perks and Benefits

  • Comprehensive medical, dental, and vision coverage with PPO and HMO options
  • Generous Time Off
  • 401k with company match
  • Fully-stocked kitchen and bi-weekly catered lunches
  • Paid parking and commuter stipend

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • AngularJSFrameworks
    • ExpressFrameworks
    • Node.jsFrameworks
    • ReactFrameworks
    • MySQLDatabases
    • Neo4jDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • ApptopiaAnalytics
    • AppAnnieAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • PipedriveCRM
    • SalesforceCRM
    • FreshDeskCRM
    • MailChimpEmail
    • MixRankLead Gen

Location

AppOnboard's headquarters is located in West LA, close to plenty of bars and restaurants (e.g. Westwood, Santa Monica, Sawtelle).

An Insider's view of AppOnboard

How do you collaborate with other teams in the company?

Our open office space fosters an environment of collaboration where we can always catch up with members of any team. We have frequent check-ins and roundtable discussions, which help us maintain clear communication throughout the entire organization. We all benefit from knowing about each department's goals and tackle problems together!

Molly Stott

Account Manager

How does the company support your career growth?

AppOnboard has supported my professional development by empowering me with the responsibility and freedom to explore my strengths and dive into the aspects of the business that excite me. From Day 1, I’ve felt supported in the risks that I take and encouraged to break through the professional and personal comfort zones I had created for myself.

Katie Weinstock

Senior Director of Business Development

What’s the vibe like in the office?

Just like you'd expect with any start-up with tons of promise, the office has a very exciting and high energy vibe. Everyone has a positive attitude and will pound the pavement to accomplish our goals together!

Sohair Mahmood

Head of Ad Ops

What are AppOnboard Perks + Benefits

AppOnboard Benefits Overview

We provide a multitude of benefits (Dental, Health, Vision) and a fun, start-up environment! Our main mottos are #OneTeamOneDream and #WorkHardPlayHard. We also take pride in offering all our employees with equity within the company. Check out additional perks about working at AppOnboard below!

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
More Jobs at AppOnboard17 open jobs
All Jobs
Design + UX
Dev + Engineer
Marketing
Operations
Project Mgmt
Operations
new
Los Angeles
Design + UX
new
Los Angeles
Design + UX
new
Los Angeles
Marketing
new
Los Angeles
Marketing
new
Los Angeles
Operations
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Design + UX
new
Los Angeles
Design + UX
new
Los Angeles
Operations
new
Los Angeles
Developer
new
Los Angeles
Project Mgmt
new
Los Angeles
Operations
new
Los Angeles
Operations
new
Los Angeles