WHAT IS HAPPY RETURNS?

Forward-thinking brands like Everlane, Rothy’s, and REVOLVE partner with Happy Returns to make returns beautiful for shoppers, retailers, and the planet. 

Happy Returns is:

• Based in Santa Monica, CA
• Backed by top investors like PayPal Ventures, Upfront Ventures, and USVP
• Loved and adored by shoppers: 95% would recommend us to friends!

HELP SHOPPERS, RETAILERS, AND THE PLANET

We’re not solving a small problem, and we’re not addressing a small market. We’re tackling returns—the part of the online shopping experience shoppers say they hate most. Our customers, i.e., top online retailers, use Happy Returns’ returns software and reverse logistics to offer shoppers a genuinely delightful return experience while at the same time reducing costs, retaining sales, and making their supply chains more sustainable. We’re making returns legitimately better for everyone, and we’re having fun doing it.

DO THE BEST WORK OF YOUR LIFE

At Happy Returns, you’ll have substantial impact. We’re solving challenging problems at scale. We enjoy collaborating as a team and get strong support and development from management. As a senior manager of product marketing, you will lead all product-related communications to customers and partners to build awareness and drive demand for the full range of Happy Returns’ services across all channels including our website, emails, other online marketing, and direct sales. If you’re passionate, talented, and customer-obsessed, we want to meet you. 

You will: 

• Lead the product marketing function at Happy Returns
• Deeply understand how to scope and execute marketing strategies needed to reach different customer segments
• Talk regularly with our customers and prospects and collaborate with our Sales, Product, Retailer Success, and other teams to share insights that inform everyone’s work
• Collaborate with C-level executives and others to design the Happy Returns product marketing plan including company and product positioning, messaging, strategy, tactics, and budget.
• Own the creation of all product marketing collateral, including managing visual design as well as writing and/or editing all copy
• Manage the execution of product marketing through all appropriate channels, including gathering data and reporting on the effectiveness of campaigns
• Deeply understand the relevant competitive landscape and be an expert on competitors’ positioning and new developments for others throughout the company
• Report directly to the co-founder & head of product

We are looking for someone with: 

• 5-8 years of relevant work experience that can span marketing, product marketing, product management, or strategy consulting
• At least 3 years of marketing or go-to-market experience
• Deep empathy for customers—in this case, online retailers—and an enthusiasm to understand what life is like for people in different positions in an organization and what drives them to consider new solutions
• Outstanding writing skills, including the ability to understand potentially complex concepts and translate them into benefits and features that are simple, compelling, and persuasive
• Exceptional judgment and good tasteA passion for creating product marketing pieces that are excellent and that achieve outstanding results
• Deep understanding of state-of-the-art product marketing channels and an ability to execute effective programs within them
• Direct experience with online retailers and/or logistics is helpful but not required
• Agility to manage multiple projects at once and respond quickly to changes in a very dynamic market

BENEFITS

• 22 days of paid time off
• Medical, dental, vision insurance (80% paid)
• Paid parental leave
• 401K

DIVERSITY 

At Happy Returns, we’re looking for people with passion, grit, and integrity. We encourage you to apply even if your experience doesn’t exactly match the job description. Your skills and passion will stand out, and set you apart. We welcome diverse perspectives and people who think rigorously and aren’t afraid to challenge assumptions. Join us.