Senior Manager, Internal Communications

| Greater LA Area | Hybrid
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Ready to be a Titan?

The opportunity:

ServiceTitan is looking for a communications leader to design and operationalize a world-class internal communications strategy. Reporting into the Director of Communications, the Senior Manager of Internal Communications will be responsible for developing and executing on an internal communications strategy that connects, informs, and inspires Titans.

The ideal candidate is a stellar communicator with a passion for bringing structure to chaos. You are data-driven and process-oriented, but you don’t let that slow you down from driving immediate change and going zero-to-one. You love working closely with leaders across the organization to advance key messages, collect feedback, and improve communications over time. You are excited about building internal comms from the ground up and playing a critical role in the operating rhythm of the world’s most valuable vertical software company yet.

What you’ll do:

Connect, inform and inspire employees around the company’s mission, strategic priorities and values

Develop an internal communications strategy that supports key business objectives in partnership with HR, marketing, and leadership

Design internal communications structure and develop an editorial calendar of internal messages that will be pushed through a variety of mediums such as email, Slack, all-hands, town halls, videos, office signage, and more

Partner with IT to implement the right systems and technology tools to facilitate communications, track outcomes, and report on progress

Own the strategy for keeping employees informed on important organizational news and departmental updates in a timely, relevant, and engaging manner

Partner closely with Comms, Investor Relations & People team on company-wide communications, including change management, milestones, key initiatives and rollouts, and much more

Oversee and manage content across information systems, including the company intranet

What you'll bring:

Communications professional with 8+ years of experience developing strategy and execution in an internal, external, or executive communications role

Skilled operator with experience working in a high-growth technology environment

Excellent written and verbal communication skills; exceptional attention to detail and fine-tuned editorial skills

Data-driven problem solver with a clear perspective on how to measure success and demonstrate the business value of communications programs

An outstanding collaborator who is able to navigate high-pressure situations with ease

Proven success building and implementing programs that inform and delight team members

Self-starter who is independently motivated and able to lead and influence cross-functionally

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Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

  • Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and Founders Club- open to all Titans. 

  • Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 80% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. 

  • Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

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Location

Our office is located in a buzzy, vibrant neighborhood with access to great restaurants and bars. Think small-town vibe with big-city amenities.

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