About LegalZoom

We believe that everyone should have access to professional legal advice. So, we’ve built a trusted and accessible technology-based platform to reduce barriers and help empower millions of people to grow their business, care for their families, protect their ideas and more. From Estate Planning, to Business Formations to IP, we’ve helped more than four million customers, providing the protection and peace of mind they need. To date, we’ve grown to become the leading provider of online legal solutions for families and small businesses, and we’re committed to making our services even more valuable and easier to use than ever before. Join us!

Overview

We are looking for a Senior Manager, Communications to manage internal communications and brand reputation efforts that reinforce our brand, align with our business objectives, and inspire our employees. Reporting to the Senior Director, Head of PR, Communications and Social Media, the Senior Manager, Communications will focus primarily on internal communications, and work closely with the Communications team and departments across the organization to anticipate communications needs and ensure consistency in messaging. Experience working with senior executives required as this role will work closely with our CMO and Chief People Officer/CHRO organizations to cultivate a highly rewarding employee engagement experience.

On the external side, the role will help support our efforts by coordinating and tracking our PR efforts and aligning those with our internal efforts. This is not only in service of our brand and product communications efforts but will help drive our corporate social responsibility (CSR) and brand reputation initiatives.

From a KPI perspective, this role will be responsible for contributing to the overall reach and target numbers set with our communications partner, internal communications metrics, brand awareness numbers, brand reputation improvement, and overall brand health KPIs.

We’re looking for someone who never loses sight of the big picture while in the details of the work and is always thinking “strategy first.” We see communications as a key tenet of our culture and appreciate someone who approaches the work with deep curiosity and enthusiasm as they help identify and create communications for senior leadership addresses, business and culture news, social impact efforts, and more. Attention to detail is key, as this person will simultaneously coordinate, execute, and manage multiple projects under tight deadlines.

Responsibilities

PR/Communications Internal Communications

• Execute strategic, integrated internal communications programs that advance the goals of our business and culture
• Ensure that important announcements and information is communicated in the most effective and on-brand way across the organization in various channels (email, intranet, video, Town Halls, newsletters, etc.)
• Serve as partner and collaborator with our HR and Senior Leadership teams to support our culture of transparency, empowerment, and customer-first
• Execute all internal communications so they are brand compliant, consistent, and engaging
• Ensure execution and editorial review of all internal communication materials to ensure accuracy, clarity and appropriateness of specific content and vehicles for different audiences

Skills and Experience

• 12+ years in public relations, including internal and external communications with proven ability to set and manage priorities, manage competing demands, and provide timely response to urgent issues

• A track record of successful implementation of communications programs and strong strategic thinking skills
• Experience in working with senior executives and C-Suite of an organization for internal and external communications, crafting strategies appropriate for their roles and personalities
• Stellar copywriting and storytelling skills
• Experience in overseeing designers as it pertains to communications
• An influencer and collaborator with cross-functional teams, as well as experience establishing an internal network of relationships at all levels of the organization to drive results
• Agency management experience and media understanding (social and traditional)
• Excellent oral and written communications skills
• Ability to manage projects, organize and complete complex tasks, prioritize multiple assignments based on sound judgement and objectivity, and deliver on a timely basis
• Degree in Communications, Journalism, or Marketing a plus

Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity.