Head of CRM & Loyalty Marketing at Clutter

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Clutter is an on-demand, technology company based in Los Angeles that is disrupting the $50B/year self-storage and moving industries. We’ve built an end-to-end logistics and supply chain platform that enables us to offer consumers a much more convenient solution at price parity with the incumbents. We’ve raised $300M from a number of VCs, including SoftBank, Sequoia, Atomico and GV (formerly Google Ventures). We have 800+ team members and tens of thousands of customers in 7 major markets across the US with plans to be in 50+ markets, domestically and internationally, within the next 5 years!

At Clutter, we're fortunate to be providing a consumer value proposition that people love and one that makes economic sense - a true product/market fit that few startups ever find. To deliver on our promise to consumers, team members and investors, we're focused on hiring, training and retaining exceptional individuals. This means that we have a thorough interview process and maintain high performance expectations, but we'll always be transparent with you and respectful of your time.

The opportunity:

We are looking for a dynamic and data-driven Head of CRM and Loyalty Marketing to design, develop and scale a comprehensive CRM strategy specific to Clutter’s business model. This position is a key member of the Marketing team and will be responsible for developing the appropriate multi-channel contact strategies and programs to drive revenue via actionable customer insights. This role works cross-functionally with Finance, Product and Engineering and will report directly to the VP of Marketing.

Responsibilities:

  • Lead the strategic development of CRM initiatives with a customer-centric, loyalty-based approach
  • Support campaign planning, briefing, creative development and production to measure and evaluate through multiple channels (i.e. email, sms, direct mailing)
  • Partner with external and internal teams to develop deep understanding of results and provide synthesized learnings and implications of CRM activities
  • Support customer strategies and the development of new loyalty and rewards programs
  • Drive continuous improvement and increased effectiveness of communications using a data-driven approach

Requirements:

  • 5+ years of email and direct mail marketing experience
  • In-depth marketing knowledge, including consumer centric initiative development, creative and marketing communications development and in-market execution
  • Strong analytic skills, with experience in developing marketing plans by integrating consumer research and a variety of data types and sources
  • Self-starter with the ability to build programs from scratch

What we offer:

  • Competitive base salary
  • Equity - you'll receive an initial stock option grant, and have the ability to earn additional stock option grants each quarter.
  • 401(k) with company matching
  • Health benefits (Medical, Dental, Vision)
  • Unlimited PTO
  • Monthly stipend for phone and Internet usage
  • Work laptop & equipment
  • Flexibility to work remotely from anywhere in the US

Clutter is committed to fostering a fair, inclusive, and equal work environment. We strive to create a workplace that reflects the communities that we serve, where each team member is empowered to come to work as their true self. Diverse teams are more successful, which is why Clutter aims to be a leader in workplace equality and move both our company and the industry forward.

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Location

Clutter is conveniently located in the middle of the trendy Hayden Tract in Culver City, minutes from the metro stop and downtown eateries.
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