Tinder
West Hollywood, CA

Engagement Growth Manager at Tinder (Greater LA Area, CA)

| Greater LA Area
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Tinder brings people together. With tens of millions of users and a presence in every country on earth, our reach is expansive—and rapidly growing. Your work here can change the world. We are seeking an Engagement Growth Manager to join our Product team, reporting to the Senior Engagement Manager

About role

The Engagement Growth Manager role works on making sure members on the Tinder app have the best experience possible. You will be working closely with other product teams to ensure their features are highlighted and communicated through our engagement channels to help increase visibility and adoption. This role works jointly with our Live-Op events to ensure that we have localized and engaging content going out to each specific region of our members. Being able to quickly AB test and iterate on campaigns as well as communicate those results and next steps to other teams are all important skills needed to flourish on the engagement team. This role will be working on high profile features, live-op events, and revenue campaigns that will definitely give room to showcase your talents and elevate your career. 

We are also open to this role being based in San Francisco or Palo Alto, CA.

In This Role You Will:

  • Be the problem-solver first in line to help keep everything on track and drive the project from conception through execution, keeping all teams up to date on progress.
  • Own and execute lifecycle campaign strategies (end-to-end campaign production) to increase engagement and reduce churn.
  • Work on the strategy for our new Live-Op events to keep Tinder’s members engaged and active.
  • Support all marketing initiatives including brand campaigns and weekly newsletters / campaigns
  • Coordinate with internal partners (marketing / product managers / engineering) to ensure timely planning, creation, and deployment of all campaigns.
  • Own day-to-day communication and project coordination with internal clients.
  • Monitor Engagement dashboards and report findings with the team.
  • Execute and report results of A/B and multivariate tests.
  • Proactively find opportunities for process improvement and reducing execution complexity.
  • Define and own a well-defined project management process and champion ongoing process improvement.
  • Support product managers in managing expectations for project deliverables, managing partner communications, and helping to implement an effective system of project management.

About The Team:

  • The core engagement team at Tinder has the most number of AB tests and projects being worked on at any time at Tinder. We cover all user-facing communication to our users, so we are always looking to polish, refine, and redefine how we reach out to those using the app. We work closely with all product teams to ensure that their work gets showcased to the right members of Tinder, and communicated out in all the countries and languages where the app is available. Our Live-Op events are changing the way in which our members interact with each other, and we have front row seats to help craft that process. The team knows how to work hard while ensuring that we also focus on energies smartly towards the highest priority tasks and campaigns. 

What We're Looking For:

  • 2-3+ years of engagement experience (preferably with member bases of 150,000+)
  • Knowledge of Live-Op workflows, systems, and strategies for segmented user bases.
  • Solid understanding of the app space and able to work with business, design, engineering and product management
  • Experience with enterprise level Engagement platform (Leanplum, Braze, Urban Airship)
  • Knowledge of CAN-SPAM, GDPR and opt- in and opt-out practices.
  • Excellent communication skills and ability to interface effectively with other departments
  • Working knowledge of HTML, SQL, Sketch, Photoshop
  • Ability to multitask, prioritize, and keep up with a large volume of tasks in a fast-paced environment

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Where we are

Tinder has offices in Los Angeles, San Francisco, and Palo Alto.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • ScalaLanguages
    • SwiftLanguages
    • BashLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • DynamoDBDatabases
    • ElasticSearchDatabases
    • SQLAnalytics
    • PythonAnalytics
    • TableauAnalytics
    • PhotoshopDesign
    • SketchDesign
    • PrincipleDesign
    • ZeplinDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • LeanplumCRM
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What are Tinder Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Pre-tax savings spending account for health care (up to $2,650/year) and dependent care (up to $5,000/year) expenses
Disability Insurance
Dental Benefits
Dental preventive, restorative and orthodontia care for you and eligible dependents
Vision Benefits
Vision exam and corrective care for you and eligible dependents
Health Insurance Benefits
Health care preventive and illness coverage for you and your eligible dependents
Life Insurance
Basic Life Insurance, Basic Accidental Death & Dismemberment (AD&D) Insurance, Supplemental Life Insurance, Supplemental (AD&D) Life Insurance
Pet Insurance
Wellness Programs
Discounted ClassPass membership, complimentary OneMedical membership
Team workouts
At Tinder HQ, we offer regular workout classes on-site.
Mental Health Benefits
Partnerships with BetterHelp and free Headspace membership.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
100% match up to 10%
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Up to $15,000 annually
Child Care & Parental Leave Benefits
Child Care Benefits
We provide an annual Care.com Premium Membership so you can get the helping hand you need.Use your membership to find nannies, sitters, senior caregivers, child care centers, special needs caregivers
Generous Parental Leave
To help working families and parents, regardless of gender, take an active role in their family lives and to truly bond with their child, we are increasing our parental leave to twenty (20) paid week
Flexible Work Schedule
Core hours of work are 10:00am-3:00pm PT
Remote Work Program
Family Medical Leave
(10) Wellness Days each calendar year that can be used to support your wellbeing. Bereavement Leave will be renamed to Compassionate Leave, and will now also include up to twenty (20) days of leave.
Adoption Assistance
Access to consultations at adoption agencies, an expert-authored resource library. We provide $10,000 for employees and their spouses/domestic partners to use towards fertility preservation treatment
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Tinder's unlimited paid vacation policy allows employees to take time off work as they need, providing they comply with manager approval
Generous PTO
Paid Volunteer Time
Paid Holidays
Tinder offers employees paid time off to observe all major holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Beer & wine!
Casual Dress
Commuter Benefits
Tinder employees have access to a WageWorks Savings account allowing them to put money aside, pre-tax, up to IRS limits for commuter expenses
Company Outings
Tinder has company wide Holiday & Summer parties
Free Daily Meals
Tinder has catered lunch & dinner everyday as well as catered breakfast on Fridays
Game Room
Stocked Kitchen
Tinder has a fully stocked kitchen including unlimited snacks, coffee, tea and all of the flavored LaCroix you can handle
Some Meals Provided
Free lunch daily at our LA HQ
Happy Hours
Tinder hosts virtual New Hire Happy Hours as well as virtual and IRL celebrations for new releases & accomplishments
Parking
Tinder employees are assigned to one of 3 parking garages within a 1 block radius from the office
Relocation Assistance
Fitness Subsidies
ClassPass subsidy
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
$1,500 annually to each employee for education and books.
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

We have a robust Learning + Development offering including our MentorMatch program, access to a library of 6,000+ online learning courses through Udemy, and an annual $3000 Learning & Development stipend.

An Insider's view of Tinder

How would you describe the company’s work-life balance?

Tinder fosters a healthy work-life balance. We offer no-meeting Wednesdays, flexible work arrangements and unlimited PTO which makes it easy to take time off. Our focus on work-life balance makes Tinder a great place for employees with children. We support parents going through the ups and downs of parenting by giving them the flexibility they need

Shefali Shah

Security Manager, GRC

How do you collaborate with other teams in the company?

The Data Engineering team builds infrastructure to empower better decision-making for all teams at Tinder. We support Backend and Client engineers as they send billions of events daily to our pipeline, collaborate with Data Science and Analytics to architect solutions for quantitative analysis, and partner with Marketing to build reporting tools.

Kate

Engineering Manager - Data

What is your vision for the company?

My vision for Tinder Engineering is a culture of collaboration, learning and experimentation, growth, and technical excellence. Our product exists to bring people together, and our company also brings people of different backgrounds and specialties together to have an amazing impact.

Tom

Chief Technology Officer

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