Director, Marketing Operations - Remote at EPAM Systems

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We are seeking a Director, Marketing Operations to develop and lead our Marketing Operations team. You will report to the CMO, working collaboratively with the rest of the marketing leadership team and key business unit stakeholders.
Responsibilities include marketing reporting, metrics, and ROI analysis; lead assignment and follow-up process; database management; campaign execution support and marketing technology. The ideal candidate is collaborative, process-driven, detail oriented and has demonstrated experience building operational processes from the ground up.
  • Marketing reporting and dashboard development, analysis and delivery including using data from Google Analytics, Marketo and relevant marketing systems
  • Create, implement, monitor, and enforce lead management process with service-level agreement
  • Develop, define, and roll-out an end-to-end marketing process optimization and governance
  • Manage all marketing prospect and customer databases in Marketo, including segmentation; Manage and maintain lead and account scoring model
  • Ensure that Martech stacks are integrated and deployed effectively, including funnel optimization, goal definitions, data tracking, application of data insights, measurement, and analytics - in line with budget, plan and timeline - with continuous communication
  • Work closely with the Microsoft Dynamics administrator to ensure all leads, contacts, accounts are properly assigned to sales teams
  • Manage team of marketing project managers and marketing operations professionals, who support the management of marketing programs and build campaigns
  • Ensure the integrity of data, including compliance with global privacy laws
  • Own current marketing technology stack. Establish a roadmap for the marketing technology infrastructure for the next three years and work with appropriate internal and external resources to implement
  • Build and manage unified reporting - campaign ROI analysis, data visualization, insights, and funnel analysis

  • 7 to 10 years of experience working in the Marketing operations function in a B2B environment
  • Robust experience working with marketing automation (Marketo preferred) and CRM systems (Dynamics preferred)
  • Strong understanding of lead management process in B2B environment
  • Experience with database management including Accounts, Contacts and Leads
  • Strong understanding of current marketing technologies available in the market to improve conversion and efficiency
  • Experience working with BI-tools required
  • Active listener with strong communication skills and an agile problem solver
  • Ability to manage multiple projects simultaneously with keen attention to details
  • Demonstrated ability to work in a dynamic, fast-paced environment
  • Experienced in building, managing and motivating cross-functional, multi-national teams

  • Medical, Dental and Vision Insurance (Subsidized)
  • Health Savings Account
  • Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
  • Short-Term and Long-Term Disability (Company Provided)
  • Life and AD&D Insurance (Company Provided)
  • Employee Assistance Program
  • Unlimited access to LinkedIn learning solutions
  • Matched 401(k) Retirement Savings Plan
  • Paid Time Off
  • Legal Plan and Identity Theft Protection
  • Accident Insurance
  • Employee Discounts
  • Pet Insurance
  • Employee Stock Purchase Program

  • EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential

  • This position operates in a remote capacity, but you must live within driving distance to an EPAM office. Your recruiter will discuss specific details about work location during the initial interview process
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11601 Wilshire Blvd, Los Angeles, CA 90025

An Insider's view of EPAM Systems

How would you describe the company’s work-life balance?

My manager ensures that I have a great work-life balance at EPAM. This is of particular importance to me being the mother of a 19-month-old. They allow me the flexibility to care for my child while providing me with a rewarding career path.


Senior Manager, Life Sciences Consulting

How has your career grown since starting at the company?

EPAM gave me a fresh start and a great opportunity. From the first day, I was given the support I needed from my mentors to feel that anything is possible. At EPAM, I had the rights tools, support and drive to know that I could really grow my career here.


Data Scientist

How do your team's ideas influence the company's direction?

Our team is constantly looking for ways to improve our ability to deliver to the customer and ways to provide our people with a great work environment and career opportunities. Through involvement with different practices within the company, we provide meaningful feedback and ideas to enhance and better target our solutions to our customer needs.


VP, Technology Solutions

What makes someone successful on your team?

To be successful at EPAM and on my team, you have to be tenacious with a proclivity for pioneering into emerging areas and driving hyper-growth.


Managing Principal, Health & Life Sciences Consulting

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