Customer Marketing Coordinator (Remote) at UpKeep Technologies

| Greater LA Area | Remote
Sorry, this job was removed at 11:33 a.m. (PST) on Friday, August 20, 2021
Find out who's hiring in Los Angeles.
See all Marketing jobs in Los Angeles
UpKeep is the leading cloud-based Asset Operations Management software developed to revolutionize the way teams manage facilities and maintenance work. We provide mobile-first SaaS solutions, Industrial IoT sensors, data analytics tools, advanced enterprise integrations, and top-notch professional services. This innovative technology is modernizing workflows and maximizing operational efficiency for over 3,000 customers including Shell, Yamaha, Unilever, McDonalds, Subway, Pepsi, and Marriott!

We're a Series B tech startup with 120+ team members across the US. We've been recognized as a "Best Place to Work" multiple years in a row by fostering an inclusive and mission-driven culture. In addition to stock options and great benefits, our people have the flexibility to work remote or remote-hybrid from our Los Angeles HQ. UpKeep is ranked the #1 Facility Management software on Gartner, #1 Maintenance Management software on G2 Crowd, and FrontRunners on Software Advice.

We are only accepting applications from candidates living in the following States:
California, Washington, Oregon, Arizona, New Mexico, Colorado, Nevada, Utah, Texas, Idaho, Illinois, North Carolina, South Carolina, Maryland, Florida, & Hawaii

Customer marketers are pioneers. 
Customer marketers delight and engage customers. 
Customer marketers create value. 
Customer marketers flex their creative muscles. 
Customer marketers are human bridges. 

The Customer Marketing Coordinator will be responsible for helping to implement the customer marketing strategy an overseeing the execution of all customer marketing initiatives across the business. The ideal candidate is passionate about building relationships with customers, working with them to bring their innovative and inspirational stories to market, and engaging them in programs that drive mutual success.

Personal qualities:

  • Strong passion for serving and understanding customers
  • Interpersonal skills to help them nurture customer relationships and work with cross-functional teams
  • Incredibly creative marketing and communication skills
  • Analytical skills to determine marketing effectiveness and ROI of customer engagement efforts
  • Strategic thinker that can see beyond the day-to-day grind to help reach marketing and sales goals, create a stronger brand, and improve the customer experience

Knowledge & previous experience:

  • Bachelor’s degree with emphasis on communications, marketing, and business
  • Previous Customer Service, Customer Success, or Account Management experience
  • Nice to have: Technical knowledge of the latest digital marketing tools and channels, including: Pardot, Salesforce, and Totango
  • Nice to have: Experience creating and executing marketing campaigns and programs that drive customer engagement and advocacy
  • Nice to have: Ability to write effective copy
  • Familiarity with B2B marketing, lead generation, and sales processes

Strategic responsibilities:

  • Build rapport with customers to increase renewals, referrals, and cross-sell and upsell opportunities
  • Lead and manage customer engagement and communication programs, such as awards programs, and ongoing nurture campaigns
  • Identifying key customers that can act as a marketing channel through case studies, speaking opportunities, etc.

Tactical responsibilities:

  • Compose and send customer emails
  • Manage and maintain customer engagement programs; continually recruit new customer advocates, manage online reviews
  • Manage a library of up-to-date customer success stories
  • Develop a customer lifecycle campaign program and work with marketing operations to implement
  • Create special marketing content for account management/customer success to help at-risk customers with training
  • Provide product feedback given by advocates to the Product Management team

Employee Benefits:

Full-time team members at UpKeep receive stock options, paid holidays, unlimited vacation/sick time, 401(k), 12-week paid parental leave, affordable health insurance options, FSA, and the flexibility to work from home. We value work-life-harmony and believe that family and mental health should always come first. 

Company History & Product:

UpKeep was founded in 2014 by our CEO, Ryan Chan, based on an idea he had while using outdated desktop software as a Process Engineer in a manufacturing plant. He believed a mobile-first solution could significantly improve the productivity of the technicians he was working with. He was determined to build on this vision— so he quit his job, learned to write code, and created the first version of UpKeep from his family's garage!

Today, our cloud-based Software-as-a-Service (SaaS) and cutting edge Industrial IoT sensors solve problems for thousands of businesses around the world. Our Asset Operations Management solutions, coupled with powerful cloud ecosystems, empower maintenance and facilities teams to achieve their digital transformation goals. We are providing meaningful value to an underserved, blue-collar workforce by streamlining workflows, improving collaboration, and making it easy to manage work orders and projects from anywhere, anytime!

We've raised $50 million in venture capital following a recent Series B funding round led by Insight Partners, Emergence Capital, Mucker, and Y Combinator. We're also building The Maintenance Community, the largest online forum and Slack group bringing industry professionals together to participate is discussions, webinars, podcasts, and courses.


Learn More!
www.onupkeep.com
www.onupkeep.com/careers


UpKeep Technologies Inc. is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, creed, marital status, pregnancy, disability, national origin, sexual orientation, gender identity, veteran status, or any other protected category. Please let us know if you need accommodation due to disability. We celebrate our inclusive work environment and will always strive to create a diverse and equitable workplace by hiring people from all racial, ethnic, and socioeconomic backgrounds.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • KotlinLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • JIRAManagement
    • SalesforceCRM

Location

We are a mostly remote team; however, our HQ is in Westwood Village near UCLA. Local employees love that we're surrounded by restaurants and stores.

An Insider's view of UpKeep Technologies

What’s the vibe like in the office?

Although most employees are working remote, we have created a very casual work environment. We don't believe in strict rules or corporate dress codes. We trust our employees to get their work done and refuse to micromanage. We foster personal and professional growth, but we like to have fun too!

Tyler

Staff

What are UpKeep Technologies Perks + Benefits

UpKeep Technologies Benefits Overview

We have worked very hard to develop an inclusive company culture. Full-time employees here receive top-notch benefits such as equity, unlimited vacation & sick time, 401k, paid holidays, and very affordable health insurance options. We think you'll love our casual dress code, fully stocked kitchen, draft cold brew, meditation rooms, focus on sustainability, weekly catered lunches, and dog-friendly office. We value a work-life-balance and believe that family and personal health should always come first. Our mission is to empower maintenance teams to revolutionize their businesses and we are constantly celebrating the impacts we make.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Recreational Clubs
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Online course subscriptions available
Customized development tracks
Paid industry certifications
More Jobs at UpKeep Technologies26 open jobs
All Jobs
Dev + Engineer
HR + Recruiting
Marketing
Operations
Product
Project Mgmt
Sales
Sales
new
Los Angeles
Developer
new
Los Angeles
HR + Recruiting
new
Los Angeles
Operations
new
Los Angeles
Project Mgmt
new
Los Angeles
Sales
new
Los Angeles
Sales
new
Los Angeles
Marketing
new
Los Angeles
Product
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Operations
new
Los Angeles
Sales
new
Los Angeles
Operations
new
Remote
Developer
new
Los Angeles
Operations
new
Los Angeles
Product
new
Los Angeles
Sales
new
Los Angeles
Sales
new
Los Angeles